Chick-fil-A named America’s favorite fast-food chain, McDonald’s last

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(Photo by Alex Wong/Getty Images)

TAMPA (WFLA) – Chick-fil-A has once again been named America’s favorite fast-food chain making it seven years in a row.

That’s according to a study by the American Customer Satisfaction Index, which found that although the chicken purveyor continued its streak in the top spot, the restaurant’s lead may be slipping a bit.

The study is based on interviews with 19,423 customers chosen at random and interviewed via email between April 1, 2020, and March 20, 2021.

Chick-fil-A scored an 83 in the limited-service restaurants category. At the bottom of the category was McDonald’s, with a score of 70.

The top 10 fast-food restaurants are as follows:

1.) Chick-fil-A
2.) Domino’s
3.) KFC
4.) Starbucks
5.) Five Guys
6.) Panera Bread
7.) Pizza Hut
8.) Arby’s
9.) Chipotle Mexican Grill
10.) Dunkin’

Chick-fil-A’s approval rating fell by 1% in 2021, but they weren’t the only fast food restaurant getting a little less love during the pandemic.

Arby’s (-3%), Subway (-5%), Chipotle (-4%), Dunkin’ (-3%) and Papa John’s (-1%) all saw their ratings diminished.

As for worst-rated fast-food chains, McDonald’s claimed that lowest spot with a score of 70. Jack in the Box, Popeyes, Sonic and Wendy’s scored 73. The average score of limited-service restaurants was 78. Subway had the biggest drop in this year’s rankings, from 79 to 75. 

The study found that customers preferred a full-service experience of fast food across nearly all of the survey benchmarks, which include restaurant layout, food quality, food variety, staff courtesy and helpfulness.

Copyright 2021 Nexstar Media Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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