TAMPA (WFLA) – Chick-fil-A has once again been named America’s favorite fast-food chain making it seven years in a row.
That’s according to a study by the American Customer Satisfaction Index, which found that although the chicken purveyor continued its streak in the top spot, the restaurant’s lead may be slipping a bit.
The study is based on interviews with 19,423 customers chosen at random and interviewed via email between April 1, 2020, and March 20, 2021.
Chick-fil-A scored an 83 in the limited-service restaurants category. At the bottom of the category was McDonald’s, with a score of 70.
The top 10 fast-food restaurants are as follows:
5.) Five Guys
6.) Panera Bread
7.) Pizza Hut
9.) Chipotle Mexican Grill
Chick-fil-A’s approval rating fell by 1% in 2021, but they weren’t the only fast food restaurant getting a little less love during the pandemic.
Arby’s (-3%), Subway (-5%), Chipotle (-4%), Dunkin’ (-3%) and Papa John’s (-1%) all saw their ratings diminished.
As for worst-rated fast-food chains, McDonald’s claimed that lowest spot with a score of 70. Jack in the Box, Popeyes, Sonic and Wendy’s scored 73. The average score of limited-service restaurants was 78. Subway had the biggest drop in this year’s rankings, from 79 to 75.
The study found that customers preferred a full-service experience of fast food across nearly all of the survey benchmarks, which include restaurant layout, food quality, food variety, staff courtesy and helpfulness.