ATLANTA, Ga. (WAVY) – SunTrust digital access remains down for all customers. The bank posted on its website and social media accounts Sunday morning that all online and mobile banking systems were unavailable and that the company was working to restore service ASAP.
They did not provide a specific timeframe on when it would be restored.
One of the message relayed to customers stated:
Our teams are actively working to restore digital access. We were performing a normal system upgrade that experienced technical difficulty. We sincerely apologize. For assistance, please visit your local branch or ATM, call us at 800-SUNTRUST, or contact your relationship team.
In addition to the online and mobile outage, some SunTrust branches in North Carolina are closed or opened late Monday because of Hurricane Florence. Click here for the list of impacted branch locations.