Amazon reports network device issues ‘resolved’

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A complaint had alleged that Amazon secretly pocketed the tips between 2016 and 2019 despite saying “100% of the tips would go directly to the drivers.” (AP Photo/Michel Spingler, File)

UPDATE at 7:35 p.m. EST: With the network device issues resolved, we are now working towards recovery of any impaired services. We will provide additional updates for impaired services within the appropriate entry in the Service Health Dashboard.

UPDATE at 5:11 p.m. EST: Amazon Web Services reports the company has “executed a mitigation” and progress toward full recovery is being made.

As of 5:04 p.m. EST/2:04 p.m. PST, an estimated time for full recovery is not yet known. That said, Amazon reports they are monitoring the health of the network devices and that the US-EAST-1 Region is showing “significant recovery.”

UPDATE at 4:10 p.m. EST: As of 3:34 p.m. EST/12:34 p.m. PST, Amazon Web Services Service Health Dashboard shows the outages continue.

We continue to experience increased API error rates for multiple AWS Services in the US-EAST-1 Region. The root cause of this issue is an impairment of several network devices. We continue to work toward mitigation, and are actively working on a number of different mitigation and resolution actions. While we have observed some early signs of recovery, we do not have an ETA for full recovery. For customers experiencing issues signing-in to the AWS Management Console in US-EAST-1, we recommend retrying using a separate Management Console endpoint (such as https://us-west-2.console.aws.amazon.com/). Additionally, if you are attempting to login using root login credentials you may be unable to do so, even via console endpoints not in US-EAST-1. If you are impacted by this, we recommend using IAM Users or Roles for authentication. We will continue to provide updates here as we have more information to share.

Status update on AWS outage provided by Amazon Web Services

The main location at the center of the outage appears to be their server farm in Ashburn, Va. On the recent events ticker with error updates on the AWS dashboard, the outage is centered on their “N. Virginia”-based support centers and connections. Amazon’s N. Virginia data center is located in Ashburn.

The “cloud cluster” located there is home to more than 50 data centers, according to reporting by Data Center Frontier, a news organization focused on data centers and cloud computing.

TAMPA, Fla. (WFLA) — A major Amazon Web Services outage was reported by users on Tuesday and appears to be impacting several companies.

The Associated Press reported the outage just after 12 p.m. in a tweet. The AP was also impacted by the outage.

“Users say Amazon Web Services is suffering a major outage. The company provides cloud computing services to individuals, universities, governments and companies including The Associated Press,” the tweet said.

According to the AP, Amazon has not commented on the outage yet and few details are available. A brief message posted to Amazon Web Services’ service health dashboard said it was investigating “increased error rates” and had identified the root cause.

An outage map on DownDetector.com shows problems reported across the country. By noon, DownDetector’s website showed more than 28,000 problems reported with Amazon Web Services.

DownDetector showed outages reported on several Amazon services including Prime Music, Amazon Alexa and Prime Video. Other outages listed on DownDetector included Disney+ and Ring. According to The Hill, those websites are hosted by Amazon Web Services.

This is a developing story, please check back for updates.

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