Florida’s SunPass toll payment system went down in June of 2018 and resulted in chaos.
The system was extremely overwhelmed and couldn’t process transactions. But, things are fixed.
Now, if a driver has a balance due on an account after March 1, any tolls incurred after that date will be charged at the highter toll-by-plate rate, the Department of Transportation reports.
The department will continue to waive late fees associated with any remaining balance due until March 31.
8 On Your Side learned a South Florida driver cut her $1,500 bill to a mere $76.For months, Vicki Tate said she was charged the toll-by-plate rate, which is higer, even though her car is equipped with a transponder.
She called the Department of Transportation and the Office of Gov. Ron DeSantis, and then, things were fixed.
“They had to back-date the plate to prove that we really were SunPass holders,” Tate said. “That took the huge charges that were $16, $17, what should have been 44 cents or a $1.28, or whatever the small amount was,” she said.
The SunPass customer service phone lines are busier than normal as people deal with bills and fees, a spokesperson said.