Car buyers not happy with fancy, expensive technology


Mallory Rossi’s brand new 2015 Chrysler 200 c hardly ever knows where she is – even though she forked over thousands for a fancy navigation system.

The car tells her to turn where there is no road, to turn around when she should go straight and doesn’t recognize common roads. Rossi has taken the car in for updates at her dealer, but even the dealer had trouble fixing it. She says she was told there is a problem with the software.

“I rely on it to get to anywhere, especially not knowing the area, and because it doesn’t work. I have resorted to using my phone, and it picks up all roads perfectly,” Rossi said. “And it’s free.”

Plus, she said, the phone doesn’t pair with the car’s technology.

Rossi’s not alone in her technology concerns. Technology has replaced mechanical issues as the No. 1 complaint among new car buyers, according to JD Power, which collects consumer data for manufacturers and helps consumers make better choices.

“What we’re finding is technology isn’t working as expected,” said Renee Stephens, vice president of U.S. Auto Quality for JD Power.

Stephens recommends you not just test drive the car, test drive the technology.

“A great strategy is to really check out the functions and features and that way not only would you at least know how they operate, a little precursor to how it works, but it would also give you an idea of what you’re not comfortable with,” Stephens said.

Meanwhile, Chrysler tells 8 On Your Side it will reach out to Rossi and work to find out why her car is not working as advertised.

Copyright WFLA 2015. All rights reserved.

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