Phone lines jammed at Hillsborough call center for residents seeking coronavirus relief


TAMPA, Fla. (WFLA) – Hillsborough County has set up another phone line for those looking for assistance during the coronavirus pandemic.

The county said phone lines were jammed at the county’s special call center which was launched Monday morning to help residents access disaster recovery funds. The county had secured $256 million in funding to help people pay bills, rent and mortgage payments.

“Due to a surge in calls for information on our Rapid Response Recovery program, you may hear a busy signal or have trouble connecting when placing a call to our lines,” the county said on Twitter Monday morning. “We are sorry for the inconvenience, and we are working to resolve this service delay as quickly as possible.”

County spokesman Chris Wikerson said the county was working to fix a glitch in the phone lines. In the meantime, they have set up another phone line people can call at (813) 274-6710.

It’s not immediately clear when the other line will be fixed. The number for that line is (813) 274-6710.

The call center is open from 8 a.m. to 5 p.m. Monday through Friday.


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April 24 2021 08:00 am

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