Customers wants answers after generator company leaves them in dark ahead of Dorian

8 On Your Side

PLANT CITY, Fla. (WFLA)- John Thornberry handed a $7,500 down payment in early June to Colonial Generators of Sanford, for a generator to power his Plant City house and barn should the electricity go down.

John needs the power to get water from his well and keep the fans going in the barn to cool his horses.

If John Thornberry’s power goes down, he will have no water for his horses.

During Hurricane Irma, he lived in Pinellas County and went without power for nearly a week.

“We went the last few days in a hotel, can’t even do that here because we have animals to take care of, so we’re going to be stuck here with no water, no fans, no electricity, and no air conditioning,” John stated.

John Thornberry thought he had a solution to “iffy” power in his neighborhood.

Deborah Weber of Pinellas Park feels John’s pain. She handed Colonial Generators a $6,500 down payment in April.

“This should have already been in,” Deborah said.

Colonial Generators wouldn’t speak to me on the phone, so I drove 115 miles to talk to them.

The company’s C.O.O. James Freeman, contends both John’s and Deborah’s generators are on hand.

The problem he says is with permitting the generators.

“To my way of thinking, if this is what you do for a business, submitting a permit should be something you could do in your sleep,” Deborah added.

If you know of something that you think should be investigated, call our 8 On Your Side Helpline at 1 800 338-0808.

Contact Steve Andrews at sandrews@wfla.com

Copyright 2020 Nexstar Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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