TAMPA, Fla. (WFLA) – Deg’er Saner parked at a metered spot outside of her work in downtown Tampa and fed the meter all day.
But she got a ticket anyway.
And then she got a late fee after she says she had trouble taking care of the issue.
“I paid at 9:49 a.m., it was good until 11:49 a.m. and the letter says I got the ticket at 10:48 a.m.,” she said.
She says she thought she would just call the city of Tampa and get the problem fixed.
“In this day and age, we should have a digital system where we look it up, ‘Oh, yeah, this person paid it, and they got their receipt, you know, just null and void.,'” Saner said.
When that didn’t happen, she knew she’d Better Call Behnken.
Shannon called city officials herself.
Parking officials researched the issue and said there was software update by the vedor at the exact time that Senar received her ticket.
They promised to make things right. By the time Senar received this information, she had already given up and paid the ticket. So the city gave her a refund.
“Things can happen,” she said. “But if I’m a law-abiding citizen and I do what I am supposed to do, and I am in the right and it’s not my fault, then I shouldn’t have to do all the leg work.”