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Winter Haven woman stranded for 7 weeks after insurance company shuts down

Better Call Behnken

WINTER HAVEN, Fla. (WFLA) – Patricia McGough turned to Better Call Behnken in desperation after sitting at home without a car since Jan. 9.

McGough said five days after she bought her used car, a 2003 Ford Taurus, someone hit her and her husband head-on, totaling the car. Her liability insurance covered medical bills, but it was the insurance of the man who hit her that was supposed to give her money to get a new car.

It turned out, that the insurance company, Windhaven Insurance, shut down and the state of Florida is in charge as a financial receiver. McGough was promised a settlement of $2,699, but she hasn’t seen a dime.

“I’m not asking for a Lamborghini, I’m not. I’m just asking for the $2,600 that’s owed me so I get another car,” McGough said.

In tears and a neck brace, she turned to Better Call Behnken.

“I watch you every single day. I watch you with all the problems people have, and I figure, if they don’t want to talk to me, they don’t want to do anything for me, well maybe if they get a kick in the rump, they’re gonna do something, because I need a car,” McGough said.

Investigative reporter Shannon Behnken called Florida’s Department of Financial Services to find out what is going on. Patricia said a day later, the department called her and promised that the check is in the mail.

We’ll follow up to make sure it arrives.


Copyright 2021 Nexstar Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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