Better Call Behnken

Wells Fargo customers find fraudulent Amazon charges on their debit cards

ST. PETERSBURG, Fla. (WFLA) - A scam run on more than 100 Wells Fargo customers in Virginia appears to have hit a Florida woman. 

Darlene Kaniadakis, of St. Petersburg, says she spotted a charge for $14.06 to Amazon on her debit card over the weekend.

She contacted her bank, Wells Fargo, and was told it was for a membership fee for Amazon Prime. 

Kaniadakis says she is not a member and had not ordered anything.

"I knew it was fraud," she said. 

Kaniadakis was given a new debit card but the charge still went through on the new card. So she knew she'd Better Call Behnken.  

What happened to Kaniadakis is strikingly similar to a recent issue reported in Virginia.

More than 100 customers there reported fraudulent charges and nearly all of them were for around $14.

A Wells Fargo spokesman says the bank was able to stop the fraud and issue customers new cards. 

"We found a resolution on the security side," the spokeswomen said.

Kaniadakis says she received a new debit card and thought her problem was taken care of but discovered Tuesday that the charge went through, and her statement reads that it is "recurring."

After calls from Better Call Behnken, she received a phone call from Wells Fargo, vowing to take care of the charges.

It is still unclear how this happened in Virginia or to Kaniadakis' account.

News Channel 8 viewers commented on the Better Call Behnken Facebook page and say they, too, have seen mysterious Amazon charges show up on their bank statements.

Some are customers of other banks. 

Both Wells Fargo and Amazon say they are looking into this situation. 

Wells Fargo sent this information:

We want to assist every customer who has concerns about any possible security issues, and we encourage them to contact us. If a customer notices unusual activity on their accounts, we ask the customer to contact Wells Fargo immediately at our 24-hour Phone Bank, 1-800-TO-WELLS (small business customers: 1-800-CALL-WELLS).

To protect the effectiveness of our security measures, we cannot discuss details about a customer issue or the specific actions we have taken.

It’s important to note that Wells Fargo Debit and Credit Cards come with Zero Liability protection, and cardholders are fully reimbursed for promptly reported unauthorized card transactions for unauthorized card transactions (as outlined in our applicable Wells Fargo account agreements and card terms and conditions).

The Better Call Behnken team will stay on this story. 


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