Some Tampa Bay parents struggle to get Internet service so kids can learn online

Better Call Behnken

TAMPA, Fla. (WFLA) – Some parents and teachers say they are worried about how low-income students, and students with parents who lost jobs, will do their school work without the internet.

Students in Tampa Bay started online learning this week, but not everyone has access to assignments left for them by their teachers.

Spectrum has stepped up to offer free internet service to families who don’t have it, but some parents complain to Better Call Behnken that they discovered they still can’t get it because they have old past-due balances. Also, parents who are existing customers but recently lost a job because of COVID-19 say don’t qualify either.

8 On Your Side’s Shannon Behnken reached out to Spectrum and a spokesman said to have parents call again, in hopes of working something out. But parents with large balances won’t get service. He added that existing customers who can’t pay bills won’t receive disconnect services or late fees during this time.

A Hillsborough County Schools spokeswoman said they encourage parents to use Spectrum’s now-free hot spots to get internet, and the district is providing laptops to kids who need them.

Meanwhile, if you still can’t get internet service or don’t have access because you live in a rural area, call your school to get a packet of paper work.

LATEST STORIES:

Copyright 2020 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Top Videos

Early hurricane season forecasts predict a lightly above average season

Thumbnail for the video titled "Early hurricane season forecasts predict a lightly above average season"

Family of missing St. Petersburg woman is losing hope

Thumbnail for the video titled "Family of missing St. Petersburg woman is losing hope"

Motorcyclist and bicyclist killed after collision on Bayshore Blvd.

Thumbnail for the video titled "Motorcyclist and bicyclist killed after collision on Bayshore Blvd."

Police investigating Bayshore Blvd. traffic fatality

Thumbnail for the video titled "Police investigating Bayshore Blvd. traffic fatality"

Citrus County couple back home after weeks on cruise ships during coronavirus outbreak

Thumbnail for the video titled "Citrus County couple back home after weeks on cruise ships during coronavirus outbreak"

Trump says he will speak with DeSantis about cruise ships

Thumbnail for the video titled "Trump says he will speak with DeSantis about cruise ships"

businesses shutting down

Thumbnail for the video titled "businesses shutting down"

tobacco depot video

Thumbnail for the video titled "tobacco depot video"

Clearwater police surprise 6-year-old for his birthday

Thumbnail for the video titled "Clearwater police surprise 6-year-old for his birthday"

Migrant workers especially suffering during coronavirus crisis

Thumbnail for the video titled "Migrant workers especially suffering during coronavirus crisis"

evan small business stimulus loans

Thumbnail for the video titled "evan small business stimulus loans"
More Local News

Coronavirus Need-to-Know Info

More Coronavirus

Trending Stories

get the app

News App

Weather App

Don't Miss

More Don't Miss