Riverview woman stuck with SunPass charges claims she overpaid, can’t get refund

Better Call Behnken

Gasparilla Videos

More Gasparilla

RIVERVIEW, Fla. (WFLA) – Amy Cohn says getting SunPass to remove her vehicle registration hold has resulted in one headache after another. 

“They said, ‘No, you owe $1,400.’ So I paid the $1,400 and said, ‘Will you give me my release?’ And they said, ‘Oh, yes, 24 hours guaranteed,'” Cohn said. 

But that didn’t happen. She was told to pay $500 more, she says, and the hold would be released. But it wasn’t. 

Then she found herself dealing with a third department, collections, and they wanted $1,100 more. 

Cohn is a cancer patient and uses SunPass to travel from Riverview to doctors appointments. She admits that when she moved, she didn’t update her address with SunPass and owed them for old tolls. But every time she pays, she says SunPass wants more.

“Every department tells me they can clear this if I give them money, but they’re not releasing it,” Cohn said. 

She claims she’s not even credited for what she’s paid. 

“‘We don’t even have your $1,400,'” they told me. “‘We don’t care what your app says, we don’t have it.'”

8 On Your Side contacted a spokeswoman for SunPass and was told they couldn’t release details because of privacy policies but they would have a supervisor call Cohn and figure out these charges.

In the meantime, Cohn decided to pay the $1,100 and have her registration renewed. But now she wants a refund for some of the other money she already paid.

“I know that I didn’t charge $3,000 in tolls,” she said. “I don’t even work.”

Copyright 2020 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Top Videos

Pirate ship themed cruise set to make maiden voyage on Gasparilla

Thumbnail for the video titled "Pirate ship themed cruise set to make maiden voyage on Gasparilla"

Storm team 8 Forecast: Cooler and drier today with a lot of sunshine

Thumbnail for the video titled "Storm team 8 Forecast: Cooler and drier today with a lot of sunshine"

Gasparilla 2020: What to know before you go

Thumbnail for the video titled "Gasparilla 2020: What to know before you go"

Law enforcement runs tight ship to keep 2020 Gasparilla safe

Thumbnail for the video titled "Law enforcement runs tight ship to keep 2020 Gasparilla safe"

Mortgage mess fixed

Thumbnail for the video titled "Mortgage mess fixed"

Veteran relieved after dangerous oak tree removed from near his home

Thumbnail for the video titled "Veteran relieved after dangerous oak tree removed from near his home"

New medical marijuana dispensary opens in Lutz 'There was a tremendous need'

Thumbnail for the video titled "New medical marijuana dispensary opens in Lutz 'There was a tremendous need'"

Politics On Your Side - January 19, 2020

Thumbnail for the video titled "Politics On Your Side - January 19, 2020"

Gasparilla invasion causes headaches for business and residents

Thumbnail for the video titled "Gasparilla invasion causes headaches for business and residents"

Sarasota Beef' O Brady's employee tests positive for Hepatitis A

Thumbnail for the video titled "Sarasota Beef' O Brady's employee tests positive for Hepatitis A"

Path of Destruction: Polk County Deputies investigate why driver of Jeep lost control

Thumbnail for the video titled "Path of Destruction: Polk County Deputies investigate why driver of Jeep lost control"
More Local News

Trending Stories

get the app

News App

Weather App

Don't Miss

More Don't Miss