Auburndale couple without water for 9 weeks, wants answers from well company

Better Call Behnken

AUBURNDALE, Fla. (WFLA) – Randy and Audrey Muniz have been without water for nine weeks and say the company they hired to fix their well is stalling.

“We’re so over this,” Randy Muniz said. “We’ve tried to be patient, but now we don’t know what to do.”

The couple has been in a hotel for a couple of weeks, paid for by their insurance company. But that time is coming to an end and their home still has no running water.

They hired Watkins Pump & Well, of Winter Haven, and say the company started work quickly. The couple filed an insurance claim and forked over $10,707.50 toward the $23,000 job to drill and install a new well.

“He seemed like he knew what he was doing, and he made us a priority. At least the first week, we felt like a priority,” Muniz said.

Then, they say workers stopped showing up when promised. They claim the company stopped communicating.

“I haven’t heard from him since Oct. 15. Wayne, I need a time frame. Wayne, I need to hear something. Good afternoon, what’s the schedule for the week?”

Frustrated and worried, the couple turned to Better Call Behnken for help. We reached company owner Watkins Pump & Well by phone.

He described whether problems, a backlog of drilling jobs and a slow order for a drill bit. He promised to get the job done.

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