Canceling travel plans? You may be able to get your money back

Better Call Behnken

TAMPA, Fla. (WFLA) – Frustrated consumers describe very different experiences about getting information on canceling and postponing travel because of the coronavirus.

The big question: Can you get your money back? Policies are changing daily, but in most cases:

  • Hotels are loosening their cancellation criteria for certain areas.
  • Airlines are waiving their fees to change flights for March and April.
  • Cruise lines are offering credit for upcoming cruises to be postponed until later this year or even next year.

If you booked through a travel agent, call them first, you may get quicker results. Consider going public on Facebook or Twitter. Sometimes, a company’s social media manager may be able to help quicker than customer service.

There’s something else to consider: read the fine print on your ticket or online conditions. Don’t just settle for the first credit offered because you may be entitled to a full refund if your flight is canceled.

Consumers tell 8 On Your Side’s Better Call Behnken that they are watching the way companies deal with this, and they’re grateful for companies who are taking care of them. They say they’ll remember those that didn’t.

LATEST STORIES:

Copyright 2020 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Top Videos

Thursday Early Forecast

Thumbnail for the video titled "Thursday Early Forecast"

Tampa Mayor Castor on places of worship order

Thumbnail for the video titled "Tampa Mayor Castor on places of worship order"

Sheriff seeking arrest warrant against local pastor

Thumbnail for the video titled "Sheriff seeking arrest warrant against local pastor"

residents concerned about covid patient

Thumbnail for the video titled "residents concerned about covid patient"

Nurses union protesting lack of protective gear at HCA hospitals

Thumbnail for the video titled "Nurses union protesting lack of protective gear at HCA hospitals"

a group of past and present Tampa Bay Buccaneers decided to help the local community by donating food and supplies to seniors in the area

Thumbnail for the video titled "a group of past and present Tampa Bay Buccaneers decided to help the local community by donating food and supplies to seniors in the area"

Deposit Returned

Thumbnail for the video titled "Deposit Returned"

Tampa woman self-isolating with rescue ducks

Thumbnail for the video titled "Tampa woman self-isolating with rescue ducks"

Hillsborough County to use 2 hotels as quarantine, isolation sites for residents impacted by COVID-19

Thumbnail for the video titled "Hillsborough County to use 2 hotels as quarantine, isolation sites for residents impacted by COVID-19"

Invisible lines in sand cause confusion as Pinellas County beachgoers persist despite coronavirus orders

Thumbnail for the video titled "Invisible lines in sand cause confusion as Pinellas County beachgoers persist despite coronavirus orders"

NFL to begin season as scheduled in September

Thumbnail for the video titled "NFL to begin season as scheduled in September"

Businesses react

Thumbnail for the video titled "Businesses react"
More Local News

Coronavirus Need-to-Know Info

More Coronavirus

Trending Stories

get the app

News App

Weather App

Don't Miss

More Don't Miss