Holiday woman stuck paying bills for two home security systems - WFLA News Channel 8

Holiday woman stuck paying bills for two home security systems

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Ellen Palmer, 73, speaks to 8 On Your Side reporter Shannon Behnken Ellen Palmer, 73, speaks to 8 On Your Side reporter Shannon Behnken
HOLIDAY, FL (WFLA) -

For Ellen Palmer, her home security system is a lifeline.

"I don't feel safe without having a security system," Palmer said.

Palmer is 73 years old, and her security system is her contact with the outside world when she's home alone. She has used it to contact emergency officials before.

It was that very security system that made her a target.

Earlier this month, there was knock at Palmer's door. A young man with "Vision Security" explained that her security company was out of business. He had new equipment and wanted to sign her up with his company, and he was in a real hurry to get her signature.

"He gave me the impression he was really in a hurry, had somewhere to be. in fact, he kept looking at his watch," Palmer said.

After he left, Palmer got suspicious and called her old company. She found out the man's story was a lie. Now, she's on the hook for monthly payments to both companies.

It turns out this isn't the first time this company has faced a similar complaint. I found out Vision Security is based in Utah and has hundreds of complaints and an "F" rating with the Better Business Bureau. Plus, the attorneys general in Ohio and Utah have gone after the company for misrepresentation.

Palmer is upset and plans to file complaints of her own with law enforcement.

"I'm angry more at myself for signing without reading it," Palmer said. "But I don't think he should be taking advantage of senior citizens."

Copyright 2014 WFLA. All rights reserved.


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