Pasco home invasion 911 call mishandled, county officials say - WFLA News Channel 8

Pasco home invasion 911 call mishandled, county officials say

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Authorities responded to a home at 10917 Gawain Road in Port Richey just before 4 Wednesday morning. Authorities responded to a home at 10917 Gawain Road in Port Richey just before 4 Wednesday morning.
PORT RICHEY, FL (WFLA) - Pasco County officials are reviewing the 911 call made by the victim in a violent Port Richey home invasion on Wednesday.

In a statement released Thursday, the county said the transfer of the phone call from fire dispatchers to law enforcement dispatchers "did not happen properly."

When the man called 911, the initial call was dropped by his cell phone. A dispatcher called back. But, when the dispatcher tried to transfer the call to the sheriff's office, he heard this recording:

"If this is an emergency, hang up and dial 911. Thank you for calling the Pasco County Sheriff's Office non-emergency number."

The dispatcher stayed on the line and eventually the call was transferred to the sheriff's office. Ed Caum is a spokesman for the county and says, the most important thing, deputies were already on the way.

"That's what's important. The dispatcher did the right thing," said Caum.

Caum says the dispatcher will receive remedial training as a result of this incident.  He says the county wants to make sure this doesn't happen again.

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