911 call: Woman gored by deer - WFLA News Channel 8

911 call: Woman gored by deer

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PASCO COUNTY, FL (WFLA) -

A medical emergency can be a stressful situation for the person who calls 911 requesting help and also for the 911 dispatcher who answers the call and must find out details about the emergency.

This was the case on the morning of Jan. 10, 2014, when a woman was gored in the eye by a deer at the Survival Outreach Sanctuary.

The 911 call detailed below documents the conversation between the victim's sister and a Pasco County 911 dispatcher.

The victim's sister called 911 twice. The conversation lasted more than six minutes and contains some details that might be disturbing.

Phone Call #1

Caller: I need an ambulance

911 dispatcher: Okay, tell me what happened

Caller: My sister has been gored by a deer

911 dispatcher: She's what?

Caller: My sister has been gored by a deer

911 dispatcher: When did this happen?

Caller: A little while ago, I think

911 dispatcher: Okay, she was gored, like the deer came at her?

Caller: Yes

911 dispatcher: Okay, and what kind of injuries does she have ma'am?

Caller: Her eye

911 dispatcher: Her eye?

Caller: I can't tell, she's covered with blood

911 dispatcher: Okay, ma'am, stay on the line I have help on the way. Don't hang up, okay? Are you with her now?

Caller: No, I'm not. She's in an RV and I had to come home to get the phone.

911 dispatcher: Okay. So, is the address that you're calling from, where is she at at that address?

Caller: She's ah, not far in.

911 dispatcher: So, is she in the woods or is she in an RV?

Caller: She's in an RV

911 dispatcher: Is the RV on your property?

Caller: Yes, it is.

911 dispatcher: Okay, this is why I'm asking you. Okay, so the patient is in an RV on the property?

Caller: Yes and it's a locked gate, so I have to go..

911 dispatcher: I understand that ma'am. But I'm trying to help your sister. How old is she?

Caller: She is 75

911 dispatcher: When you just left, was she by herself?

Caller: No, she's not by herself

911 dispatcher: Okay, so is there a phone down there?

Caller: No

911 dispatcher: Was she awake?

Caller: Yes

911 dispatcher: Okay, and so her injury is to her eye?

Caller: And I don't know where else, I can't see

911 dispatcher: Okay ma'am, we have help on the way. If you're able to get a phone call through to her, I can help her before we get there but..

Caller: I can hand the phone to her

911 dispatcher: Okay, go ahead

Caller: My cell phone can probably reach her

911 dispatcher: Okay, well listen ma'am... you're on a home phone right now and that won't reach her. So I want you to go down there and call us back, we have an ambulance on the way

Phone Call #2

911 dispatcher: This is your cell phone now, are you down with her?

Caller: Yes

911 dispatcher: Okay, you're with her now? Where is she injured at ma'am?

Caller: She's injured in her eye.

911 dispatcher: So, she's bleeding from her eye?

Caller: Yes

911 dispatcher: Can you get a clean dry cloth or towel?

Caller: She's got a clean dry...

911 dispatcher: Get a cloth or towel and give firm pressure on the area she's bleeding from

Caller: Firm pressure?

911 dispatcher: Firm pressure

Caller: Her eye is hanging out

911 dispatcher: Her eye is hanging out?

Caller: That's correct

911 dispatcher: Okay. Stay on the line just a moment ma'am, like I said they're on the way, okay?

Caller: Okay

911 dispatcher: Is it completely out of the socket?

Caller: Yes

911 dispatcher: Any other places she's injured?

Caller (asking sister): Are you injured any other place?

911 dispatcher: Ma'am, take a deep breath, I have help on the way. Is she sitting or laying down?

Caller: She's sitting

911 dispatcher: Okay, you've got to calm down to help her calm down, okay? I know it's alarming, but you have to try and stay calm for her sake, okay? Try and just keep her just as calm as possible, okay?

Caller: The (unintelligible) is here

911 dispatcher: Does she have cuts on her arm?

Caller: Yeah. It's not a cut, it's like a gash

911 dispatcher: A gash. Okay, I'm going to tell you some instructions. Do not use a tourniquet. Okay, I'm going to tell you how to stop the bleeding. Listen carefully to make sure we do it right. Make sure it's a clean, dry cloth or towel and place it right on the wound. Press down firmly and don't lift it up to look. If it keeps bleeding, you're probably not pressing hard enough. Remember to keep firm, steady pressure on the wound. Okay?

Caller: It's not bleeding

911 dispatcher: Her arm, it's not bleeding right now?

Caller: No, it's not bleeding right now.

911 dispatcher: Okay, well that's a good thing. What about her eye?

Caller: No, it's not bleeding

911 dispatcher: Okay, just have her sit still, okay? Have her sit as still as possible. Do not give her anything to eat or drink, it might make her sick or cause problems for the doctor. Rest her in a most comfortable position and wait for help to arrive. Watch her very closely, if she becomes less awake and vomits, quickly turn her on her side, okay?

Caller: Okay

911 dispatcher: Okay, have her sit or lie, whichever is most comfortable. I'd prefer her to be down so she doesn't fall, okay? So, either have her sit or lie down, whatever's most comfortable for her

Caller: She's sitting in the front seat of the RV, so she's pretty comfortable

911 dispatcher: She's doing what?

Caller: She's sitting in the front seat.

911 dispatcher: Okay, you just told me she was standing up

Caller: Sitting, no sitting down

911 dispatcher: Okay, I can't understand as long as you're yelling at me ma'am

Caller: She's sitting down

911 dispatcher: She's sitting down now, that's what I want her to do. That's good. You all have to stay calm for her, okay? Just, again, make sure no one is giving her anything to eat or drink. What kind of vehicle are you sitting in?

Caller: An RV

911 dispatcher: Okay, so she's sitting in the RV?

Caller: Yes

911 dispatcher: And, when you come in the gate, will you see the RV, or is it back in the woods?

Caller: There's someone (unintelligible)

911 dispatcher: There's someone at the gate?

Caller: Yes

Caller (talking to victim): You got to be still till they get here. You gotta be perfectly still.

911 dispatcher: Okay, well I guess that they are on their way. If you're able to, put away any family pets is she has any, gather up her medicine and then just watch for the paramedics. I can let you go. If she gets worse in any way, call us back immediately, okay

Caller: Okay, thank you

911 dispatcher: You're welcome


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