Lakewood Ranch couple has trouble using new insurance - WFLA News Channel 8

Lakewood Ranch couple has trouble using new insurance

Posted: Updated:
Michael Berlow & his wife had problems after signing up for insurance through healthcare.gov Michael Berlow & his wife had problems after signing up for insurance through healthcare.gov
LAKEWOOD RANCH, FL (WFLA) - After signing up for new insurance policies through healthcare.gov, some customers are running into challenges in using their new coverage.

In Lakewood Ranch, Judith Berlow says an appointment for treatment for an osteoporosis condition was canceled because she didn't yet have an insurance policy number or card to give the doctor's office.

"They called me and said, ‘We'll have to reschedule this for a later date when you have the necessary documents,'" Berlow said.

Related story:  Another glitch as some insurance applications lost in October

The Berlows had already signed up for a plan and paid a premium of more than $1,600, with coverage scheduled to begin Jan. 1. They've been dealing with a number of issues connected to their application, including a double-billing issue for which they're still waiting for a refund.

A Florida Blue spokesman declined an interview but said Wednesday morning that the Berlow situation had been resolved. The couple said it was not resolved when a reporter interviewed them shortly after that, but a few hours later, said they had gotten a phone call from a Florida Blue representative saying their information had been put into the system and their cards could be printed out.

The Berlows have since received temporary cards and rescheduled that doctor's appointment.

News Channel 8 has received several other inquiries from new policyholders, concerned about not receiving cards to show at pharmacies or doctor's offices to prove they have insurance.

At Tampa General Hospital, employees knew patients likely would not have cards yet, and have been verifying insurance coverage by phone. That system has been working fine, a TGH spokesman said.

Florida Blue has said those who signed up for coverage should receive the cards by January 15.

However, Florida Blue has also said some applications filed in October were lost. Those who believe they are among those applicants can contact Florida Blue with their application number.


Sign up for free breaking news and headline email alerts http://8.wfla.com/18DCEqk

  • 8 On Your SideMore>>

  • Tampa Bay woman feels ripped off, pays $61 for coins worth $1.50

    Tampa Bay woman feels ripped off, pays $61 for coins worth $1.50

    Thursday, July 31 2014 6:10 PM EDT2014-07-31 22:10:55 GMT
    Vickie McInnis responded to a newspaper ad promising a chance to buy old, rarely-seen coins.Vickie McInnis responded to a newspaper ad promising a chance to buy old, rarely-seen coins.
    Vickie McInnis responded to a newspaper ad promising a chance to buy old, rarely-seen coins that have been sitting in a bank vault for years.With shipping, she paid $61.43. But, here's what she received: a bag of about 100 pennies, worth at most: $1.50.
    Vickie McInnis responded to a newspaper ad promising a chance to buy old, rarely-seen coins that have been sitting in a bank vault for years.With shipping, she paid $61.43. But, here's what she received: a bag of about 100 pennies, worth at most: $1.50.
  • Tampa Bay Water begins filling Bill Young reservoir

    Tampa Bay Water begins filling Bill Young reservoir

    Thursday, July 31 2014 5:45 PM EDT2014-07-31 21:45:52 GMT
    Tampa Bay Water is celebrating a rebirth of sort for its beleaguered Bill Young reservoir. TBW is now diverting water from the Alafia river and filling the reservoir after a massive gutting and renovation project that cost in excess of $124 million dollars.
    Tampa Bay Water is celebrating a rebirth of sort for its beleaguered Bill Young reservoir. TBW is now diverting water from the Alafia river and filling the reservoir after a massive gutting and renovation project that cost in excess of $124 million dollars.
  • 8 on your side helps stranded Riverview driver get a new car

    8 on your side helps stranded Riverview driver get a new car

    Thursday, July 31 2014 4:10 PM EDT2014-07-31 20:10:54 GMT
    Last week, 8 on your side told you about the plight of Christopher Soto and his recalled car.Last fall, Soto purchased a 2004 Chevy Malibu from DriveTime, a used car dealership in Brandon.
    Last week, 8 on your side told you about the plight of Christopher Soto and his recalled car.Last fall, Soto purchased a 2004 Chevy Malibu from DriveTime, a used car dealership in Brandon.
  • NewsMore>>

  • Haines City police officer resigns after Facebook posts

    Haines City police officer resigns after Facebook posts

    Thursday, July 31 2014 9:43 PM EDT2014-08-01 01:43:17 GMT
    A Haines City police officer under an internal investigation has resigned. Amelia Inoa, an officer with Haines City since 2012, submitted her resignation Wednesday night. The resignation came a few hours after News Channel 8 aired a story exposing some of Inoa's posts on her personal Facebook page. The posts ranged from jokes about calls on which she was dispatched to racial jabs.On Thursday, police Captain Brian McNu...
    A Haines City police officer under an internal investigation has resigned. Amelia Inoa, an officer with Haines City since 2012, submitted her resignation Wednesday night. The resignation came a few hours after News Channel 8 aired a story exposing some of Inoa's posts on her personal Facebook page. The posts ranged from jokes about calls on which she was dispatched to racial jabs.On Thursday, police Captain Brian McNu...
  • Tampa Bay Water begins filling Bill Young reservoir

    Tampa Bay Water begins filling Bill Young reservoir

    Thursday, July 31 2014 5:45 PM EDT2014-07-31 21:45:52 GMT
    Tampa Bay Water is celebrating a rebirth of sort for its beleaguered Bill Young reservoir. TBW is now diverting water from the Alafia river and filling the reservoir after a massive gutting and renovation project that cost in excess of $124 million dollars.
    Tampa Bay Water is celebrating a rebirth of sort for its beleaguered Bill Young reservoir. TBW is now diverting water from the Alafia river and filling the reservoir after a massive gutting and renovation project that cost in excess of $124 million dollars.
  • Jury finds McTear guilty of 1st-degree murder in baby's death

    Jury finds McTear guilty of 1st-degree murder in baby's death

    Thursday, July 31 2014 5:40 PM EDT2014-07-31 21:40:19 GMT
    The jury has reached a verdict for Richard McTear in the death of his ex-girlfriend’s baby.
    The jury has reached a verdict for Richard McTear in the death of his ex-girlfriend’s baby.
  • Sign up for WFLA News Channel 8 Email Alerts

    * denotes required fields






    Thank you for signing up! You will receive a confirmation email shortly.
Powered by WorldNow

200 South Parker Street, Tampa, FL 33606

Telephone: 813.228.8888
Fax: 813.225.2770
Email: news@wfla.com

Can’t find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.