Another glitch as some insurance applications lost in October - WFLA News Channel 8

Another glitch as some insurance applications lost in October

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TAMPA, FL (WFLA) - Some applications for health insurance filed in October were "lost" when the system wasn't working properly, a spokesman for Florida Blue told News Channel 8.

It's unclear how many people are affected, but the problem is not limited to just Florida applications, said Steven Hendricks of Florida Blue corporate communications. The issue is related to the federal exchange system, he said.

The individuals who signed up and paid a premium should have coverage, he said, but should contact Florida Blue by phone or at an office location. There are several office locations in Hillsborough, Pinellas and Sarasota counties.

Without contacting the company, those who signed up with the "lost" applications may not receive insurance cards in the mail.

Those who signed more recently in the enrollment period should not be affected, and should receive cards in the mail by Jan. 15, he said.

Lakewood Ranch resident Michael Berlow says he started contacting the insurance company in November when he didn't get any confirmation of his new plan in the mail. Berlow had filed his application with the help of an agent Oct. 23 and paid a premium of $1,686.89.

"They couldn't find anything," Berlow said.

He said a representative suggested he consider refiling his application. He did file again, using healthcare.gov in December and making a second payment on a credit card. That card was actually charged twice, two days in a row, meaning Berlow and his wife have paid for their insurance three times.

In the meantime, Berlow, a retired physician, worried about not having any proof of insurance to show at a doctor's office or hospital.

"I know in my practice, that mainly worked in a hospital, you wouldn't get past the registration desk,"

The Florida Blue spokesman said it was a "bureaucratic mixup" that Berlow was charged a third time, but that his situation was being fixed at a local Florida Blue office.

However, after the meeting with a representative there, Berlow said he still had concerns. He said he did not have an insurance number or physical proof of insurance to show, and he had not yet received a refund on the extra money paid.

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