Pinellas family says air conditioning company preying on their p - WFLA News Channel 8

Pinellas family says air conditioning company preying on their parents

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Members of a Pinellas County family say an air conditioning company is preying on their parents. Members of a Pinellas County family say an air conditioning company is preying on their parents.
HERNANDO COUNTY, FL (WFLA) - Freda Holmes says she doesn't want a new air conditioning system for her Largo home, especially not one that costs $16,000.

"I said as long as it's working I'm not going to change it," said Holmes.

But, family members say that hasn't stopped Clearwater-based World Class Heating and Cooling from pestering Holmes time and again.

They are upset because Holmes is 80-years-old, on the "do not call" list, and is suffering from Alzheimer's.

To make matters worse, another member of her extended family has dementia and his dealings with World Class has triggered several consumer complaints last year that remain unresolved.

World Class owner Frank Thomas Pursley told 8 On Your Side said he was unaware of Holmes complaint, but dismissed it as not his problem, if she agreed to make an appointment with his company.

More from the 8 on Your Side investigators: Santa pays visit to Tampa military family with flooded house


Pursley would not discuss the complaint involving the other family member with dementia and hung up the phone when 8 On Your Side raised the questions about that case.

Angie's List named World Class Heating and Cooling as one of the worst contractors of 2012. There are 19 complaints on file with the BBB and Pinellas Justice and Consumer Services says it has 26 complaints in its files.

In July Pursley told 8 On Your Side that his company doesn't bother people who don't want to do business with him.

"Once you tell me don't call you, we don't call you,' Pursley said. "We have a 'do not call' list of our own."

But Holmes says it hasn't worked out that way for her.

"They just won't leave me alone," said Holmes.

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