More Sprint customers complain of poor service - WFLA News Channel 8

More Sprint customers complain of poor service

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Sprint customers complain of poor service. Company says it's due to upgrades to towers. Sprint customers complain of poor service. Company says it's due to upgrades to towers.
Dozens of Tampa Bay area Sprint customers are demanding answers about their sudden bad phone service.

8 on Your Side first told the story of a Polk County man who can't make calls from his home earlier this week. Now, more than 40 customers have contacted the newsroom to complain of similar problems.

One of them is Michael Manning. He recently switched his business phones from Verizon to Sprint. He says he depends on his five phones to conduct his business at Discount Garage Door & Opener.

Related: Polk pastor says his Sprint cell phone is useless

When a customer is stuck with a door that won't work, they call him, and he dispatches a technician to their house. But the new Sprint phones don't always work, and that's costing him money.

"It's very important that my phones work because my incoming phone calls are potential jobs, and we're here to service the garage door industry," he said.

"So when my phones don't work and I can communicate with my employees, it's a problem. It's a big problem. We're losing work, we're losing business, and we're losing money."

Sprint spokeswoman Crystal Davis says the company is upgrading towers in the area and that's causing "minimal" problems for some customers. She says the company will research the issues 8 on Your Side brought to her attention.

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