Polk pastor says his Sprint cell phone is useless - WFLA News Channel 8

Polk pastor says his Sprint cell phone is useless

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POLK COUNTY, FL (WFLA) - Like many people these days, Eugene Kendrick doesn't have a land line.  He relies on his cell phone.  And as a pastor and school teacher, he gets a lot of phone calls.

For 10 years, Kendrick has had a Sprint cell phone, and he's had no problems. But he says something changed in July, and now his phone is useless.

"If I call someone, the phone will ring," he said. "They pick up the phone and we automatically get disconnected.  If they call me, the same problem."

Text messages don't work well either says Kendrick.

"Most times it takes about 15 to 20 minutes, 30 minutes, an hour or more to send a text message," he said, noting that sometimes he doesn't receive messages at all.

Kendrick pays for service for six phones for his family, but says they can't make or receive any calls inside his home.  He has to walk around looking for a signal.

He lives in Mulberry but works in Lakeland.  He says the phone works much better when he leaves Mulberry but that he can't use the phone at home.

Kendrick says a Sprint customer service representative told him they're not sure why he's having trouble, and he can't get out of his 2-year contract unless he pays a hefty fee.

"I think it's a slap in the face," he said. "I think it's a disservice to the customers that they serve because I'm not the only one that's experiencing those problems."

Sprint Spokeswoman Crystal Davis says the company is currently upgrading cell phone towers to bring customers up to 4G service. That's a difficult process, she says, when the service is still up and running. For a few months, she said, customers may notice problems, but the the service should be better than before within a couple of months.

In the meantime, she says customer service is looking into Kendrick's case. If the phone is not working properly, she said the company will make it right.

Related Story: Sun City couple says T-mobile charges them a fee to cancel in a dead zone

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