Bright House customers charged too much now get too much back - WFLA News Channel 8

Bright House customers charged too much now get too much back

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TAMPA, FL (WFLA) - Last week, about 3,000 Bright House Networks customers found out their check payments were debited from their bank accounts three or four times.

Now, many of those customers are seeing those payments credited too many times - leaving them with an unpaid bill for December.

Related content: Some Tampa Bay customers paid Bright House 4 times


Reinhard Smietana, of Largo, says his monthly Bright House payment was taken out of his account three times, put back two times, taken out two more times, then put back three times. Now, he's afraid he'll have late charges.

"It's so frustrating, and no one with Bright House can give me information," Smietana said.

Bright House blames the goof on a third-party processing company. That company took out too much money, and the only way to give the money back quickly was to credit all of the money, said Bright House spokesman Joe Durkin.

He said anyone who received too much money can keep it, and none of customers will be charged late fees.

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