Some Tampa Bay customers paid Bright House 4 times - WFLA News Channel 8

Some Tampa Bay customers paid Bright House 4 times

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About 3,000 Bright House customers across Florida paid their bills four times because of a processing error. About 3,000 Bright House customers across Florida paid their bills four times because of a processing error.

If you're a Bright House Networks customer, and you pay your bill with a check, you need to double-check your bank statement. Thousands of customers across the state are discovering they unknowingly paid their bills four times.

Bright House Spokesman Joe Durkin says about 3,000 customers who pay their bills by check were affected by this error. He says a third-party processing company made the mistake.

"What we've learned is there was a processing error and unfortunately, some of our customers' accounts were debited two or three times,”  Durkin said.

Brenda Mentzer says she found out her account had been debited four times. She was at the grocery store and her debit card was declined. "Very embarrassing.” she said. “Thank God I had cash on me."

Durkin said Bright House is working with customers’ banks to correct the error. Durkin urged customers to check their bank accounts and call their banks and Bright House if there is a problem. Any overdraft fees will be reimbursed, he said. 

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