NC officials say Medicaid billing progress made - WFLA News Channel 8

NC officials say Medicaid billing progress made

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Department of Health and Human Services chief information officer Joe Cooper addressed an oversight committee keeping tabs on NCTracks. Department of Health and Human Services chief information officer Joe Cooper addressed an oversight committee keeping tabs on NCTracks.
RALEIGH, N.C. -

North Carolina health officials say more medical providers are getting the hang of a new Medicaid billing system after its rocky first few months in operation.

But not all state lawmakers, like Sen. Martin Nesbitt, are convinced the NCTracks system has turned the corner.

"I really didn't see any data that told me the problem has been solved," Nesbitt said. "When you move approving 69 percent to approving 71 percent—that's not progress."

Department of Health and Human Services chief information officer Joe Cooper addressed an oversight committee keeping tabs on NCTracks, which came online July 1.

Office managers and a hospital executive criticized the rollout at a similar legislative meeting last month. Cooper said Tuesday problems have been fixed or are being addressed, and one-on-one training has been expanded by the system's vendor.

"I would like spend some time with Sen. Nesbitt to get additional information from him," Cooper said. "I'm not sure where he is coming from but I want to be with him to ask him personally."

Sen. Tommy Tucker of Waxhaw says he's getting more comfortable with NCTracks but colleague Martin Nesbitt of Asheville says there are still providers not getting timely reimbursed for services.

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