Unemployment web site frustrates benefits seekers - WFLA News Channel 8

Unemployment web site frustrates benefits seekers

Posted: Updated:

 

The new 63 million dollar system set up to handle Florida unemployment claims is turning out to be like the "Affordable Care Act" website. It’s full of bugs, glitches and foul-ups.

Watch related story: Floridians having problems with unemployment system

Doug Richardson's plight is one of dozens who contacted 8 On Your Side to explain his frustration with the system.

A week later, he's still without a check and he may have to wait two more weeks to see any money. I would much rather go find a job and everything. I'm doing as much as I can on that, this is the first time I ever applied for this type of assistance but I really need it,” said Richardson.

Ironically, Richardson spent 20 years designing websites and says the state's system, called "Connect" is poorly executed. “They did not return two emails to me and they did not give any way to leave a message that you were trying to reach em by phone,” he said.

It's gotten so bad; Senator Bill Nelson wants the U.S. Department of Labor to investigate.

Related story: Senator Nelson asks for federal investigation into unemployment system

And adding insult to injury, the governor's office mistakenly included hundreds private email addresses in a reply sent to those who complained about the system.

The Governor's own state email in-box is flooded with complaints about that goof up, and the problems with the unemployment web site.

A spokesperson at the Department of Economic Opportunity says some issues are fixed, and its working around the clock to get other problems repaired.

Not a moment too soon for Doug Richardson. His cell phone bill is due and others will follow.

The disconnect at the state's "Connect" system is making many wonder just how long they can hold on.

  Do you tweet? We do! Join us on http://8.wfla.com/1dsYrjS 
  • 8 On Your SideMore>>

  • Pinellas homeowner ends up the loser after local government mistake on property taxes

    Pinellas homeowner ends up the loser after local government mistake on property taxes

    Tuesday, July 22 2014 5:59 PM EDT2014-07-22 21:59:58 GMT
    This Preservation land is at heart of homeowner tax dispute in PinellasThis Preservation land is at heart of homeowner tax dispute in Pinellas
    Melanie and Jeffrey Cornwell should have been getting a tax break for years on part of the homestead property in Dunedin they call their "little piece of Heaven." But due to a mistake at the Pinellas Property Appraiser's Office, they won't see any rebates for previous taxes, just a break on future tax bills.
    Melanie and Jeffrey Cornwell should have been getting a tax break for years on part of the homestead property in Dunedin they call their "little piece of Heaven." But due to a mistake at the Pinellas Property Appraiser's Office, they won't see any rebates for previous taxes, just a break on future tax bills.
  • RECALL: Fruit at Trader Joe's & Costco

    RECALL: Fruit at Trader Joe's & Costco

    Tuesday, July 22 2014 5:45 PM EDT2014-07-22 21:45:14 GMT
    A Central California company has issued a voluntary nationwide recall of specific lots of its fresh peaches, plums, nectarines and pluots over concerns of possible listeria contamination.
    A Central California company has issued a voluntary nationwide recall of specific lots of its fresh peaches, plums, nectarines and pluots over concerns of possible listeria contamination.
  • How thieves clone your credit cards

    How thieves clone your credit cards

    Tuesday, July 22 2014 9:15 AM EDT2014-07-22 13:15:02 GMT
    File photoFile photo
    Patricia Stack didn't know her debit card number had been stolen until she tried to withdraw money from her bank account. "A couple weeks ago I tried to get money out to pay my power bill and there was nothing in it."
    Patricia Stack didn't know her debit card number had been stolen until she tried to withdraw money from her bank account. "A couple weeks ago I tried to get money out to pay my power bill and there was nothing in it."
  • Sign up for WFLA News Channel 8 Email Alerts

    * denotes required fields






    Thank you for signing up! You will receive a confirmation email shortly.
Powered by WorldNow

200 South Parker Street, Tampa, FL 33606

Telephone: 813.228.8888
Fax: 813.225.2770
Email: news@wfla.com

Can’t find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.