Unemployment web site frustrates benefits seekers - WFLA News Channel 8

Unemployment web site frustrates benefits seekers

Posted: Updated:

 

The new 63 million dollar system set up to handle Florida unemployment claims is turning out to be like the "Affordable Care Act" website. It’s full of bugs, glitches and foul-ups.

Watch related story: Floridians having problems with unemployment system

Doug Richardson's plight is one of dozens who contacted 8 On Your Side to explain his frustration with the system.

A week later, he's still without a check and he may have to wait two more weeks to see any money. I would much rather go find a job and everything. I'm doing as much as I can on that, this is the first time I ever applied for this type of assistance but I really need it,” said Richardson.

Ironically, Richardson spent 20 years designing websites and says the state's system, called "Connect" is poorly executed. “They did not return two emails to me and they did not give any way to leave a message that you were trying to reach em by phone,” he said.

It's gotten so bad; Senator Bill Nelson wants the U.S. Department of Labor to investigate.

Related story: Senator Nelson asks for federal investigation into unemployment system

And adding insult to injury, the governor's office mistakenly included hundreds private email addresses in a reply sent to those who complained about the system.

The Governor's own state email in-box is flooded with complaints about that goof up, and the problems with the unemployment web site.

A spokesperson at the Department of Economic Opportunity says some issues are fixed, and its working around the clock to get other problems repaired.

Not a moment too soon for Doug Richardson. His cell phone bill is due and others will follow.

The disconnect at the state's "Connect" system is making many wonder just how long they can hold on.

  Do you tweet? We do! Join us on http://8.wfla.com/1dsYrjS 
  • 8 On Your SideMore>>

  • Woman says she bought tainted Hostess donettes at Sarasota gas station

    Woman says she bought tainted Hostess donettes at Sarasota gas station

    Friday, August 1 2014 5:33 PM EDT2014-08-01 21:33:29 GMT
    Everyone loves a good donut. But not the ones Jena Slinkard bought Thursday night at gas station in Sarasota. She just wanted a yummy, powdered donut late at night. So she bought a few packs, but when she bit into her normal favorite, Hostess Donettes, she spit it right out.
    Everyone loves a good donut. But not the ones Jena Slinkard bought Thursday night at gas station in Sarasota. She just wanted a yummy, powdered donut late at night. So she bought a few packs, but when she bit into her normal favorite, Hostess Donettes, she spit it right out.
  • Back-to-School Tax-free Holiday is here

    Back-to-School Tax-free Holiday is here

    Friday, August 1 2014 11:37 AM EDT2014-08-01 15:37:09 GMT
    It's almost time to head back to school and that means it's time to shop.
    It's almost time to head back to school and that means it's time to shop.
  • Tampa Bay woman feels ripped off, pays $61 for coins worth $1.50

    Tampa Bay woman feels ripped off, pays $61 for coins worth $1.50

    Thursday, July 31 2014 6:10 PM EDT2014-07-31 22:10:55 GMT
    Vickie McInnis responded to a newspaper ad promising a chance to buy old, rarely-seen coins.Vickie McInnis responded to a newspaper ad promising a chance to buy old, rarely-seen coins.
    Vickie McInnis responded to a newspaper ad promising a chance to buy old, rarely-seen coins that have been sitting in a bank vault for years.With shipping, she paid $61.43. But, here's what she received: a bag of about 100 pennies, worth at most: $1.50.
    Vickie McInnis responded to a newspaper ad promising a chance to buy old, rarely-seen coins that have been sitting in a bank vault for years.With shipping, she paid $61.43. But, here's what she received: a bag of about 100 pennies, worth at most: $1.50.
  • NewsMore>>

  • Body found near Polk search area for missing girl

    Body found near Polk search area for missing girl

    Friday, August 1 2014 9:53 PM EDT2014-08-02 01:53:38 GMT
    Alexandria Chery, 16, of OrlandoAlexandria Chery, 16, of Orlando
    A decomposed body has been found near the search area for a missing 16-year-old Orange County girl.
    A decomposed body has been found near the search area for a missing 16-year-old Orange County girl.
  • Tampa attorney says taking cover a part of life in Israel

    Tampa attorney says taking cover a part of life in Israel

    Friday, August 1 2014 8:56 PM EDT2014-08-02 00:56:30 GMT
    Today in Tampa, young and old, Christians and Jews gathered in Lykes Gaslight Square Park. About 200 of them showed their solidarity and support for Israel in its latest ongoing bloody battle with Hamas. One bay area man watched some of that battle up close. Tampa attorney Mark Wright watched the war unfold on television. Wright is Jewish-American, has friends in Israel and traveled to the Jewish state several times. He said he felt the need to go, to help....
    Today in Tampa, young and old, Christians and Jews gathered in Lykes Gaslight Square Park. About 200 of them showed their solidarity and support for Israel in its latest ongoing bloody battle with Hamas. One bay area man watched some of that battle up close. Tampa attorney Mark Wright watched the war unfold on television. Wright is Jewish-American, has friends in Israel and traveled to the Jewish state several times. He said he felt the need to go, to help....
  • No love for Lyft in the Tampa Bay area?

    No love for Lyft in the Tampa Bay area?

    Friday, August 1 2014 7:36 PM EDT2014-08-01 23:36:29 GMT
    Kevin Ludig feels like a rock star – he loves his job at Lyft that much.“You know I keep telling people I feel like a rock star because everyone keeps talking about what I do,” joked Kevin in his sleek Mercury MKS Hybrid. “I love this job.”Kevin uses his life at Lyft as a supplement to his work in solar panel sales.
    Kevin Ludig feels like a rock star – he loves his job at Lyft that much.“You know I keep telling people I feel like a rock star because everyone keeps talking about what I do,” joked Kevin in his sleek Mercury MKS Hybrid. “I love this job.”Kevin uses his life at Lyft as a supplement to his work in solar panel sales.
  • Sign up for WFLA News Channel 8 Email Alerts

    * denotes required fields






    Thank you for signing up! You will receive a confirmation email shortly.
Powered by WorldNow

200 South Parker Street, Tampa, FL 33606

Telephone: 813.228.8888
Fax: 813.225.2770
Email: news@wfla.com

Can’t find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.