Unemployment web site frustrates benefits seekers - WFLA News Channel 8

Unemployment web site frustrates benefits seekers

Posted: Updated:

 

The new 63 million dollar system set up to handle Florida unemployment claims is turning out to be like the "Affordable Care Act" website. It’s full of bugs, glitches and foul-ups.

Watch related story: Floridians having problems with unemployment system

Doug Richardson's plight is one of dozens who contacted 8 On Your Side to explain his frustration with the system.

A week later, he's still without a check and he may have to wait two more weeks to see any money. I would much rather go find a job and everything. I'm doing as much as I can on that, this is the first time I ever applied for this type of assistance but I really need it,” said Richardson.

Ironically, Richardson spent 20 years designing websites and says the state's system, called "Connect" is poorly executed. “They did not return two emails to me and they did not give any way to leave a message that you were trying to reach em by phone,” he said.

It's gotten so bad; Senator Bill Nelson wants the U.S. Department of Labor to investigate.

Related story: Senator Nelson asks for federal investigation into unemployment system

And adding insult to injury, the governor's office mistakenly included hundreds private email addresses in a reply sent to those who complained about the system.

The Governor's own state email in-box is flooded with complaints about that goof up, and the problems with the unemployment web site.

A spokesperson at the Department of Economic Opportunity says some issues are fixed, and its working around the clock to get other problems repaired.

Not a moment too soon for Doug Richardson. His cell phone bill is due and others will follow.

The disconnect at the state's "Connect" system is making many wonder just how long they can hold on.

  Do you tweet? We do! Join us on http://8.wfla.com/1dsYrjS 
  • 8 On Your SideMore>>

  • Pasco mix-up sends registration notices to wrong drivers

    Pasco mix-up sends registration notices to wrong drivers

    Friday, April 18 2014 6:02 PM EDT2014-04-18 22:02:51 GMT
    The vehicle registration information of hundreds of drivers in Pasco County were sent to the wrong person in a mix-up that led to the firing of a contractor.
    The vehicle registration information of hundreds of drivers in Pasco County were sent to the wrong person in a mix-up that led to the firing of a contractor.
  • Flushable wipes, not so flushable says Tampa's wastewater officials

    Flushable wipes, not so flushable says Tampa's wastewater officials

    Friday, April 18 2014 3:52 PM EDT2014-04-18 19:52:20 GMT
    Personal wipes, baby wipes, face wipes, flushable wipes. They are all designed to help us deal with delicate issues. But the wipes themselves are actually pretty sturdy and increasingly local water systems are finding they are creating costly problems.
    Personal wipes, baby wipes, face wipes, flushable wipes. They are all designed to help us deal with delicate issues. But the wipes themselves are actually pretty sturdy and increasingly local water systems are finding they are creating costly problems.
  • Hillsborough residents claim water company retaliates against them

    Hillsborough residents claim water company retaliates against them

    Thursday, April 17 2014 6:08 PM EDT2014-04-17 22:08:40 GMT
    After East Lake residents fed up with stinky, cloudy water won a big battle against their utility company, they say Pluris American Infrastructure is retaliating against them.
    After East Lake residents fed up with stinky, cloudy water won a big battle against their utility company, they say Pluris American Infrastructure is retaliating against them.
  • NewsMore>>

  • Captain of sunken South Korean ferry arrested

    Captain of sunken South Korean ferry arrested

    Friday, April 18 2014 7:11 PM EDT2014-04-18 23:11:39 GMT
    Rescuers scrambled to find hundreds of ferry passengers still missing Friday and feared dead, as fresh questions emerged about whether quicker action by the captain of the doomed ship could have saved lives.
    The captain of a sunken South Korean ferry was arrested Saturday on suspicion of negligence and abandoning people in need, as investigators looked into whether his evacuation order came too late to save lives. Two crew...
  • Rodents, roaches close 6 Tampa Bay restaurants

    Rodents, roaches close 6 Tampa Bay restaurants

    Friday, April 18 2014 6:47 PM EDT2014-04-18 22:47:53 GMT
    State inspectors found rodents or roaches and temporarily closed six Tampa Bay eateries on our list of restaurants with the most violations from April 7 to 13, 2014.
    State inspectors found rodents or roaches and temporarily closed six Tampa Bay eateries on our list of restaurants with the most violations from April 7 to 13, 2014.
  • $100,000 bond for Citrus dad accused of killing son so he could play video games

    $100,000 bond for Citrus dad accused of killing son so he could play video games

    Friday, April 18 2014 6:43 PM EDT2014-04-18 22:43:14 GMT
    Cody Eugene Wygant, 24, of Homosassa, is charged with child neglect with great bodily harm and third-degree murder in connection with the death of his son, Daymeon Wygant.
    Cody Eugene Wygant, 24, of Homosassa, is charged with child neglect with great bodily harm and third-degree murder in connection with the death of his son, Daymeon Wygant.
  • Sign up for WFLA News Channel 8 Email Alerts

    * denotes required fields






    Thank you for signing up! You will receive a confirmation email shortly.
  • Most Popular StoriesMost Popular StoriesMore>>

  • Citrus dad killed son so he could play video games, says Sheriff's Office

    Citrus dad killed son so he could play video games, says Sheriff's Office

    Thursday, April 17 2014 10:43 PM EDT2014-04-18 02:43:43 GMT
    A Citrus County father is charged with killing his one-year-old son so he could keep playing video games.
    A Citrus County father is charged with killing his one-year-old son so he could keep playing video games.
  • Knoxville woman finds body under deck during Easter egg hunt

    Knoxville woman finds body under deck during Easter egg hunt

    April 18, 2014 07:19 AM 2014-04-18 12:19:00 GMT
    A mother was shocked to discover the odor she'd smelled was a dead body underneath the deck of her Knoxville home.
    A mother was shocked to discover the odor she'd smelled was a dead body underneath the deck of her Knoxville home.
  • Arcadia dog set on fire improving, could be released early

    Arcadia dog set on fire improving, could be released early

    Tuesday, April 1 2014 11:26 PM EDT2014-04-02 03:26:55 GMT
    "Hope" was doused with kerosene and set on fire. BluePearl Veterinary photo"Hope" was doused with kerosene and set on fire. BluePearl Veterinary photo
    A 1-year-old DeSoto County dog that was set on fire is improving and could be released from 24-hour care to a primary care veterinarian next week.
    A 1-year-old DeSoto County dog that was set on fire is improving and could be released from 24-hour care to a primary care veterinarian next week.
Powered by WorldNow

200 South Parker Street, Tampa, FL 33606

Telephone: 813.228.8888
Fax: 813.225.2770
Email: news@wfla.com

Can’t find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.