Problems continue for government's healthcare website - WFLA News Channel 8

Problems continue for government's healthcare website

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HILLSBOROUGH COUNTY, FL (WFLA) -

Saying "nobody's madder" than he is about trouble with the healthcare.gov website, President Barack Obama on Monday said problems with the site will be fixed.

"We are doing everything we can possibly do to get the website working better, faster, sooner," Obama said.

The healthcare.gov website has had trouble since it launched on Oct. 1, with delays, glitches and failures that prevented many users from getting through the system and shopping for insurance.

Still, Obama said those who have made it through have been happy with the insurance options they found, and he said affordable coverage is worth the wait.

Obama also pointed to the option of applying by phone rather than online.

Related Content: Obama plans to address ACA rollout frustrations

Meanwhile the "navigators" hired to help people through the process of applying for and shopping for insurance, are doing a different kind of navigating – helping people troubleshoot around the website problems.

Most of the phone calls the navigators hired by Pinellas County are getting have to do with difficulty getting through on the website, said Natalie Jackson, division director for Pinellas County Health and Human Services.

Navigators there are helping people fill out paper forms when the website doesn't work. Those applications have to be mailed in and applicants are then supposed to be contacted within one to two weeks, according to the paper form.

"Quite frankly, we assumed it was going to be a smoother process there, but there's always an issue that comes up in just general life, and so you learn how to deal with those as they come, and then you just keep rolling," Jackson said. 

 Related Content: HHS secretary reacts to ACA coverage gaps
   

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