Obama: 'No excuse' for health care signup problems - WFLA News Channel 8

Obama: 'No excuse' for health care signup problems

Posted: Updated:
WASHINGTON -

President Barack Obama on Monday said there was "no excuse" for the cascade of computer problems that have marred the rollout of a key element in his health care law, but declared he was confident the administration would be able to fix the issues.

"There's no sugarcoating it," Obama said. "Nobody is more frustrated than I am."

The president said his administration was doing "everything we can possibly do" to get the federally run websites where people are supposed to apply for insurance up and running. That includes bringing in additional technology experts from inside and outside the government to work on the issues.

Related: more about the ACA.

People have until March 31 to sign up for coverage. The non-partisan Congressional Budget Office had projected that about 7 million people would gain coverage through the exchanges during the first year.

The president on Monday guaranteed that everyone who wants to get insurance through the new health care exchanges will be able to, even if they have to enroll over the phone or fill out a paper application.

Obama's event in the White House Rose Garden had the feeling of a health care pep rally, with guests in the Rose Garden applauding as Obama ticked through what the White House sees as benefits of the law. The president was introduced by a woman who had successfully managed to sign up for health insurance through the marketplaces in her home state of Delaware.

The rollout failures have been deeply embarrassing for the White House. The issues have called into question whether the administration is capable of implementing the complex policy and why senior White House officials - including the president - appear to have been unaware of the scope of the problems when the exchange sites opened on Oct. 1.

Obama, in his most extensive remarks about the health care problems, insisted Monday that the health care law is about more than just a website.

"The essence of the law, the health insurance that's available to people, is working just fine," he said during his 25-minute remarks.

The White House says more than 19 million people have visited HealthCare.gov since the site went live on Oct. 1. Officials also say a half million people have applied for insurance on the federal- and state-run websites.

Administration officials initially blamed a high volume of interest for the frozen computer screens that many people encountered when they first logged on to the website. Since then, they have also acknowledged issues with software and some elements of the system's design.

However, the White House has yet to fully detail exactly what went wrong with the online system consumers were supposed to use to sign up for coverage. And Obama on Monday did not explain how the problems in detail or why they were not fixed before sign-ups opened to the public.

Officials say that at this point they are not considering extending the enrollment window beyond March 31. They also say they are not considering taking the website down for an extended period of time to address the problem but instead will do that maintenance during low-traffic overnight hours.

The president did acknowledge that the failures would provide new fodder for opponents of the law, often referred to as "Obamacare." With the website not working as intended, "that makes a lot of supporters nervous," he said.

But he said, "it's time for folks to stop rooting for its failure."

In an ironic twist, the troubles with the health care rollout were overshadowed at first by Republican efforts to delay or defund the law in exchange for reopening the government during the 16-day shutdown. The bill that eventually reopened the government included no substantive changes to the health care law.

With the shutdown over, GOP lawmakers have been ramping up their criticism of the health care law's troubles.

"An overhauled website isn't going to fix the underlying fact that Obamacare is not a workable law," Sen. Mike Johanns, R-Neb., said. "I urge the president and my colleagues across the aisle to recognize the harm being done and set aside their pride to stop the most damaging provisions of the law, or better yet, to repeal and replace it."


  • 8 On Your SideMore>>

  • Outpouring of support for New Port Richey soldier dealing with squatters

    Outpouring of support for New Port Richey soldier dealing with squatters

    Wednesday, April 23 2014 6:52 PM EDT2014-04-23 22:52:26 GMT
    Soldier & homeowner Michael Sharkey was deployed to Afghanistan two years ago. Facebook photoSoldier & homeowner Michael Sharkey was deployed to Afghanistan two years ago. Facebook photo
    Our 8 On Your Side story about a New Port Richey soldier who says his home has been taken over by squatters is striking a nerve in the community. Many News Channel 8 viewers and Facebook followers are angry about what happened to the soldier.
    Our 8 On Your Side story about a New Port Richey soldier who says his home has been taken over by squatters is striking a nerve in the community. Many News Channel 8 viewers and Facebook followers are angry about what happened to the soldier.
  • Pricey processing issue at Tampa hair academy resolved

    Pricey processing issue at Tampa hair academy resolved

    Wednesday, April 23 2014 9:35 AM EDT2014-04-23 13:35:13 GMT
    Loretta Maloy says she always expected to pay for the courses she took those several weeks, but thought $10,000 in loans just wasn’t right.
    Loretta Maloy says she always expected to pay for the courses she took those several weeks, but thought $10,000 in loans just wasn’t right.
  • New Port Richey soldier says squatters won't leave his home

    New Port Richey soldier says squatters won't leave his home

    Wednesday, April 23 2014 8:58 AM EDT2014-04-23 12:58:50 GMT
    Soldier & homeowner Michael Sharkey was deployed to Afghanistan two years ago. Facebook photoSoldier & homeowner Michael Sharkey was deployed to Afghanistan two years ago. Facebook photo
     When soldier Michael Sharkey was deployed to Afghanistan two years ago, he asked a friend to watch over his New Port Richey house. Now, they're fighting to get their house back.
    When soldier Michael Sharkey was deployed to Afghanistan two years ago, he asked a friend to watch over his New Port Richey house. Now, they're fighting to get their house back.
  • Sign up for WFLA News Channel 8 Email Alerts

    * denotes required fields






    Thank you for signing up! You will receive a confirmation email shortly.
  • Most Popular StoriesMost Popular StoriesMore>>

  • Woman claims pedicure crossed the line

    Woman claims pedicure crossed the line

    Tuesday, April 22 2014 11:45 PM EDT2014-04-23 03:45:39 GMT
    A Shreveport woman said a nail tech from Style Nails in Shreveport crossed the line during a pedicure, and that she has cell phone video to prove it.
    A Shreveport woman said a nail tech from Style Nails in Shreveport crossed the line during a pedicure, and that she has cell phone video to prove it.
  • Mom bites off dog's ear to save daughter during attack

    Mom bites off dog's ear to save daughter during attack

    Tuesday, April 22 2014 2:49 PM EDT2014-04-22 18:49:19 GMT
    Image from CNN/KHOU-TVImage from CNN/KHOU-TV
    In a backyard in Alvin, swings a very lucky girl. Her name is Mackenzi Plass, or Kenzi for short, and she survived a dog attack and has undergone several surgeries."She'll be two and a half in May," said her very proud mother Chelsi Camp. "She's doing great. You wouldn't know it if you couldn't see."Mackenzi has scars on her face after the ordeal just weeks ago that put her mother's animal instincts to the test."You do whatever you can," said Camp. "I don't have physical strength at my side."...
    In a backyard in Alvin, swings a very lucky girl. Her name is Mackenzi Plass, or Kenzi for short, and she survived a dog attack and has undergone several surgeries."She'll be two and a half in May," said her very proud mother Chelsi Camp. "She's doing great. You wouldn't know it if you couldn't see."Mackenzi has scars on her face after the ordeal just weeks ago that put her mother's animal instincts to the test."You do whatever you can," said Camp. "I don't have physical strength at my side."...
  • Search halted for missing Gaboon Viper

    Search halted for missing Gaboon Viper

    Tuesday, April 22 2014 7:08 PM EDT2014-04-22 23:08:20 GMT
    The missing viper could still be out there, but the search has been halted for safety concerns.
    The missing viper could still be out there, but the search has been halted for safety concerns.
Powered by WorldNow

200 South Parker Street, Tampa, FL 33606

Telephone: 813.228.8888
Fax: 813.225.2770
Email: news@wfla.com

Can’t find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.