Website improvements underway, HHS secretary says - WFLA News Channel 8

Website improvements underway, HHS secretary says

Posted: Updated:
HILLSBOROUGH COUNTY, FL (WFLA) -

The first days of the new insurance marketplace on healthcare.gov have been "rockier than we would have liked," Health and Human Services Secretary Kathleen Sebelius said during a visit to Tampa on Tuesday.

Sebelius acknowledged issues with the website – which even got a mention on Saturday Night Live for its troubles – but said improvements are underway.

"We've identified the glitches, we've added hardware, we're recoding software," she said during a media availability after a panel discussion at the University of South Florida's Center for Advanced Medical Learning and Simulation (CAMLS).

Sebelius didn't set a timeline for the fixes, but said that "we're working on it day and night."

The event on Tuesday included "navigators" put in place to help people through the process of applying for and buying insurance, and two uninsured students who talked about their experiences without health insurance.

"For me, being uninsured is terrifying because I can't afford to be playing a soccer game and fall and hurt myself and not be able to work," said Savanah Goodland.

Goodland, 23, said she also ran into slowdowns on the website, and turned to the call center for help. That worked, and Goodland said she found out the cheapest plans for her will cost about $50 per month.

Navigators have also turned to the call center to help individuals sign up and get information when they had trouble with the website. In those cases, applications can be made by phone or on paper.

Floridians are using the federal site to shop for insurance because Florida is among the states not operating its own marketplace, or exchange, for insurance plans.

To get coverage beginning January 1, the deadline to sign up for a plan is December 15.

Related Content: Insurance Marketplace
  • 8 On Your SideMore>>

  • Magic diet pill promoter found running new business in Tampa

    Magic diet pill promoter found running new business in Tampa

    Tuesday, September 2 2014 5:02 PM EDT2014-09-02 21:02:23 GMT
    File Photo: Nick CongletonFile Photo: Nick Congleton
    Nick Congleton is in hot water with the FTC for selling "magic diet pills," and under investigation by Florida's Attorney General for a defunct travel club that owes hundreds of consumers for vacations they never received.Now, he's keeping a low profile and running a new business out of an unmarkedwarehouse in the Channelside District, where he didn't have much to say to Eight On Your Side this morning.
    Nick Congleton is in hot water with the FTC for selling "magic diet pills," and under investigation by Florida's Attorney General for a defunct travel club that owes hundreds of consumers for vacations they never received.Now, he's keeping a low profile and running a new business out of an unmarkedwarehouse in the Channelside District, where he didn't have much to say to Eight On Your Side this morning.
  • Home Depot probing 'Unusual Activity' after reports of data breach

    Home Depot probing 'Unusual Activity' after reports of data breach

    Tuesday, September 2 2014 1:55 PM EDT2014-09-02 17:55:41 GMT
    Home Depot may be the latest retailer to suffer a massive credit card breachHome Depot may be the latest retailer to suffer a massive credit card breach
    Home Depot may be the latest retailer to have suffered a massive credit card breach, the company confirmed on Tuesday, after Krebs on Security reported that a large cache of stolen data had appeared on black market sites.
    Home Depot may be the latest retailer to have suffered a massive credit card breach, the company confirmed on Tuesday, after Krebs on Security reported that a large cache of stolen data had appeared on black market sites.
  • Community reaches out to Spring Hill family after theft of lawn equipment

    Community reaches out to Spring Hill family after theft of lawn equipment

    Tuesday, September 2 2014 8:45 AM EDT2014-09-02 12:45:21 GMT
    Michael Depace wants to say "thank you" and give a huge hug to everyone that reached out after a thief stole $3,500 worth of lawn equipment from him.
    Michael Depace wants to say "thank you" and give a huge hug to everyone that reached out after a thief stole $3,500 worth of lawn equipment from him.
  • NewsMore>>

  • Suspect who ran over Palm Harbor security guard to turn himself in says attorney

    Suspect who ran over Palm Harbor security guard to turn himself in says attorney

    Tuesday, September 2 2014 9:59 PM EDT2014-09-03 01:59:51 GMT
    The suspect was involved in an altercation inside the establishment just before 3 am Friday.The suspect was involved in an altercation inside the establishment just before 3 am Friday.
    The man who investigators say intentionally ran over a security guard at a Palm Harbor nightclub early Friday morning will turn himself in on Wednesday according to his attorney, Barry Cohen.
    The man who investigators say intentionally ran over a security guard at a Palm Harbor nightclub early Friday morning will turn himself in on Wednesday according to his attorney, Barry Cohen.
  • Online business complaint lands Sarasota woman and BBB in lawsuit

    Online business complaint lands Sarasota woman and BBB in lawsuit

    Tuesday, September 2 2014 7:46 PM EDT2014-09-02 23:46:44 GMT
    Can you be sued over your online complaint about a company? That's what happened to Sarah Kessler, of Sarasota.
    Can you be sued over your online complaint about a company? That's what happened to Sarah Kessler, of Sarasota.
  • Is your data safe in Apple’s iCloud?

    Is your data safe in Apple’s iCloud?

    Tuesday, September 2 2014 6:04 PM EDT2014-09-02 22:04:56 GMT
    Hackers gained access to celebrities private pictures including nude photos of actress Jennifer Lawrence. Apple says it has fixed a security flaw but cybersecurity experts say anyone can become a victim.“Anybody can get hacked.
    Hackers gained access to celebrities private pictures including nude photos of actress Jennifer Lawrence. Apple says it has fixed a security flaw but cybersecurity experts say anyone can become a victim.“Anybody can get hacked.
  • Sign up for WFLA News Channel 8 Email Alerts

    * denotes required fields






    Thank you for signing up! You will receive a confirmation email shortly.
Powered by WorldNow

200 South Parker Street, Tampa, FL 33606

Telephone: 813.228.8888
Fax: 813.225.2770
Email: news@wfla.com

Can’t find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.