Trouble on insurance marketplace site on first day - WFLA News Channel 8

Trouble on insurance marketplace site on first day

Posted: Updated:
Image taken from healthcare.gov Image taken from healthcare.gov

Visitors to the website for the new online insurance marketplace have had trouble getting in to shop for insurance all morning, the first day the site was expected to post prices and allow users to sign up.

Related story: 10/01/2013 Floridians readying to sign up for health plan

A message on the site read, "Health Insurance Marketplace: Please Wait."

The site was not down, but a volume issue caused the delay, according to the press office for the Department of Health and Human Services.

The live chat function on the site was not functioning Tuesday morning, and the wait times quoted for help on a phone line were 15-20 minutes.

Related story: 09/26/2013 Medical students, doctors prepare for Affordable Care Act

Florida is among the states that is not operating its own marketplace, also known as an exchange, so Floridians will use the federal one.

 

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