Disney changing program for disabled guests - WFLA News Channel 8

Disney changing program for disabled guests

Posted: Updated:
ANAHEIM, CA (WFLA) - People with disabilities will no longer go straight to the front of lines at Disneyland and Walt Disney World after growing abuse of the system, park officials said.
 
Under the change, visitors will be issued tickets with a return time and a shorter wait similar to the FastPass system that's offered to everyone.
 
Currently, visitors unable to wait in the regular line can get backdoor access to rides or go through the exit and wait in a shorter line.
 
The system "certainly has been problematic, and we wanted to curb some of the abuse of this system," Disneyland Resort spokeswoman Suzi Brown told the Orange County Register (http://bit.ly/16i4NDy ).
 
The move was a response to the phenomenon of disabled "tour guides" who charge money, sometimes hundreds of dollars, to accompany able-bodied guests and allow them to avoid long lines. Others who don't have a disability have been able to get an assistance card since no proof of disability is required.
 
"Given the increasing volume of requests we receive for special access to our attractions, we are changing our process to create a more consistent experience for all our guests while providing accommodations for guests with disabilities," Brown said in a statement.
 
The change takes effect Oct. 9 for guests with park-issued disability cards. Disney officials said more details will be released after park employees are briefed on the new rules.
 
Some families of children with epilepsy and autism criticized the change, saying some kids' disabilities just don't allow them to wait in standard lines.
 
Rebecca Goddard said she takes her sons, ages 4 and 6, to Disneyland once a week. They have autism and can't stand in lines longer than a few minutes before they start pushing other people.
 
"My boys don't have the cognition to understand why it's going to be a long wait," Goddard told the Register. "There are so few things for my boys that bring them utter joy and happiness - to mess with it just makes me sad."
 
The advocacy group Autism Speaks consulted with Walt Disney Co. officials on the change and urged parents to see how it unfolds.
 
"Change is difficult," said Matt Asner, executive director of the Southern California chapter. "I didn't want it to change, but I understand there was an issue that needed to be dealt with."
  • 8 On Your SideMore>>

  • RECALL: Fruit at Trader Joe's & Costco

    RECALL: Fruit at Trader Joe's & Costco

    Tuesday, July 22 2014 5:34 PM EDT2014-07-22 21:34:41 GMT
    A Central California company has issued a voluntary nationwide recall of specific lots of its fresh peaches, plums, nectarines and pluots over concerns of possible listeria contamination.
    A Central California company has issued a voluntary nationwide recall of specific lots of its fresh peaches, plums, nectarines and pluots over concerns of possible listeria contamination.
  • Pinellas homeowner ends up the loser after local government mistake on property taxes

    Pinellas homeowner ends up the loser after local government mistake on property taxes

    Tuesday, July 22 2014 1:39 PM EDT2014-07-22 17:39:35 GMT
    This Preservation land is at heart of homeowner tax dispute in PinellasThis Preservation land is at heart of homeowner tax dispute in Pinellas
    Melanie and Jeffrey Cornwell should have been getting a tax break for years on part of the homestead property in Dunedin they call their "little piece of Heaven." But due to a mistake at the Pinellas Property Appraiser's Office, they won't see any rebates for previous taxes, just a break on future tax bills.
    Melanie and Jeffrey Cornwell should have been getting a tax break for years on part of the homestead property in Dunedin they call their "little piece of Heaven." But due to a mistake at the Pinellas Property Appraiser's Office, they won't see any rebates for previous taxes, just a break on future tax bills.
  • How thieves clone your credit cards

    How thieves clone your credit cards

    Tuesday, July 22 2014 9:15 AM EDT2014-07-22 13:15:02 GMT
    File photoFile photo
    Patricia Stack didn't know her debit card number had been stolen until she tried to withdraw money from her bank account. "A couple weeks ago I tried to get money out to pay my power bill and there was nothing in it."
    Patricia Stack didn't know her debit card number had been stolen until she tried to withdraw money from her bank account. "A couple weeks ago I tried to get money out to pay my power bill and there was nothing in it."
  • NewsMore>>

  • Polk residents told to stop cutting their grass near the water

    Polk residents told to stop cutting their grass near the water

    Tuesday, July 22 2014 5:31 PM EDT2014-07-22 21:31:14 GMT
    Mark Vandertie wants a safer path for his grandchildren to walk to the water at his new Island Lakes home in Winter Haven but the builder told him not to cut anymore because it's a wetlands violation.Mark Vandertie wants a safer path for his grandchildren to walk to the water at his new Island Lakes home in Winter Haven but the builder told him not to cut anymore because it's a wetlands violation.
    Some Winter Haven homeowners are waist high in weeds as they wait for answers on whether they can cut their backyards.About a month ago, the Island Lakes Homeowners Association and Southwest Florida Water Management District told some 40 homeowners to stop cutting the grass near the water.
    Some Winter Haven homeowners are waist high in weeds as they wait for answers on whether they can cut their backyards.About a month ago, the Island Lakes Homeowners Association and Southwest Florida Water Management District told some 40 homeowners to stop cutting the grass near the water.
  • 4 - 5,000 attend Snooty's 66th birthday bash

    4 - 5,000 attend Snooty's 66th birthday bash

    Tuesday, July 22 2014 5:03 PM EDT2014-07-22 21:03:55 GMT
    Snooty’s 66th birthday “cake”  was made from cabbage, strawberries, pineapple, sweet potatoes and beets. South Florida Museum photoSnooty’s 66th birthday “cake” was made from cabbage, strawberries, pineapple, sweet potatoes and beets. South Florida Museum photo
    Imagine 4,000 people coming to your birthday party. That's about how many people showed up to celebrate the 66th birthday of Tampa Bay's beloved Snooty the manatee. 
    Imagine 4,000 people coming to your birthday party. That's about how many people showed up to celebrate the 66th birthday of Tampa Bay's beloved Snooty the manatee. 
  • New surveillance shows Tampa boy's death as hit and run

    New surveillance shows Tampa boy's death as hit and run

    Tuesday, July 22 2014 4:51 PM EDT2014-07-22 20:51:45 GMT
    A still image from a business surveillance camera shows what appears to be a small boy running on the sidewalk.A still image from a business surveillance camera shows what appears to be a small boy running on the sidewalk.
    New surveillance video has Tampa Police investigating 4-year-old Marterrance Albury's death as a hit and run. 
    New surveillance video has Tampa Police investigating 4-year-old Marterrance Albury's death as a hit and run. 
  • Sign up for WFLA News Channel 8 Email Alerts

    * denotes required fields






    Thank you for signing up! You will receive a confirmation email shortly.
  • Most Popular StoriesMost Popular StoriesMore>>

  • Couple arrested for having sex on Cortez Beach in front of beachgoers

    Couple arrested for having sex on Cortez Beach in front of beachgoers

    Tuesday, July 22 2014 1:08 PM EDT2014-07-22 17:08:35 GMT
    Bradenton Beach police officers were dispatched to Cortez Beach after a few people called 911 and complained about a couple having sex publicly, right next to a little girl on the beach.
    Bradenton Beach police officers were dispatched to Cortez Beach after a few people called 911 and complained about a couple having sex publicly, right next to a little girl on the beach.
  • 'Faces of Meth' program launched by Sheriff's office

    'Faces of Meth' program launched by Sheriff's office

    Monday, July 21 2014 6:37 PM EDT2014-07-21 22:37:35 GMT
    'Faces of Meth' is a project of the Multnomah County Sheriff’s Office.
    'Faces of Meth' is a project of the Multnomah County Sheriff’s Office.
  • New surveillance shows Tampa boy's death as hit and run

    New surveillance shows Tampa boy's death as hit and run

    Tuesday, July 22 2014 4:51 PM EDT2014-07-22 20:51:45 GMT
    A still image from a business surveillance camera shows what appears to be a small boy running on the sidewalk.A still image from a business surveillance camera shows what appears to be a small boy running on the sidewalk.
    New surveillance video has Tampa Police investigating 4-year-old Marterrance Albury's death as a hit and run. 
    New surveillance video has Tampa Police investigating 4-year-old Marterrance Albury's death as a hit and run. 
Powered by WorldNow

200 South Parker Street, Tampa, FL 33606

Telephone: 813.228.8888
Fax: 813.225.2770
Email: news@wfla.com

Can’t find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.