Canceling Verizon service proves difficult for customer - WFLA News Channel 8

Canceling Verizon service proves difficult for customer

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Sue and Phillip Johnson say they had Verizon home phone, Internet and TV services - briefly - more than a year ago. They say they canceled a few days later.

"Three days after, we had a storm come through and everything went out, and we called Verizon and they said it would be a week before they could come in and do anything," Sue Johnson said. "(My husband) said, "That's unacceptable." He said, "Cancel it out," and we called Bright House and went with Bright House."

The Johnsons say they returned Verizon's equipment and thought they were done. But then hefty bills arrived.

"I kept calling Verizon about it and nobody could tell me anything," Sue Johnson said.

The Johnsons say they heard nothing more until last week when a collection agency started calling. The Johnson's say customer service reps told them late last week some of these charges would be erased. But others were for a cell phone the couple say they never had with Verizon Wireless. They were told that was a separate company and they would have to take that up with them.

"That's like telling me that Coca Cola isn't responsible for Diet Coke. I mean, come on. Verizon is Verizon.

So the Johnson's called 8 On Your Side.

A Verizon spokesman sent an email, and said the couple failed to cancel their home phone service and that's why they were billed. Meanwhile, the company is working to clear up confusion for both the home services and the mysterious wireless account.

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