Former Verizon customer received bills he didn't owe - WFLA News Channel 8

Former Verizon customer received bills he didn't owe

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PALM HARBOR, FL (WFLA) -

In April, Doug Morosoff switched to Verizon for home phone, Internet and television services. But after four days, he decided Verizon wasn't for him, and he canceled.

Morosoff returned Verizon's equipment and paid for the four days' worth of service. But then he started receiving random bills, with no explanation. There were two bills in July, one for $417.75 and one for $95.20. Then in August, a bill for $127.14, and the latest Verizon bill claims Morosoff owes $549.69.

He called the company, but didn't get much help. Morosoff says supervisors told him to dismiss the bills.

"Every time you call, they say, 'Oh, it's a mistake in billing. The computer keeps generating bills, and we don't know why."

Morosoff says he ignored the bills like he was told to do, but then he started getting calls from collections. So he called 8-on-your-side, and we contacted Verizon. The company sent us this statement:

"A processing error in this particular instance prevented the appropriate credit from being applied to Mr. Morosoff's account. Similarly, we had the opportunity to listen to his follow-up calls explaining his situation, but we unfortunately did not meet his needs. We have apologized to Mr. Morosoff for the confusion, have fully corrected his account and will address the process to prevent an issue like this from happening again."

This is finally good news for Morosoff. But he's still angry that Verizon ignored him for months.

Bob Elek, spokesman for Verizon says company representatives will review calls between Morosoff and customer service and retrain employees with necessary.

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