Pinellas movers busted mom's piano, daughter says - WFLA News Channel 8

Pinellas movers busted mom's piano, daughter says

Posted: Updated:
File Photo File Photo
CLEARWATER, FL (WFLA) -

Hiring a moving company can be stressful. You want to make sure all of your belongings are handled with care. But sometimes things don't go smoothly.  Just ask Linda Grau of Gulfport, Florida.

She hired Mr. Mover out of Pinellas county to move her elderly mother's things out of a high rise condo in South Tampa and into an Assisted Living Facility in Pinellas County.

During the move on March 11th, Grau says Mr. Mover broke a leg off the family piano and put a big gouge in a marble top chest of drawers.  Grau says "it's ironic, the only two pieces that my mother really wanted to save, that were earmarked for two people in the family, one was the piano and one was the antique cabinet with the marble top."

Eight on Your Side met up with Grau at the storage unit that now houses the piano and the chest of drawers. She showed us the damage and even a picture she says she took of the mover posing with the broken piano leg.

At the time, Grau says she wasn't too worried because she figured Mr. Mover would stand behind the move and cover the damage. But after repeated phone calls and letters, Grau says she was aghast at how Mr. Mover wanted to settle the matter. "They offered to send me a check for $36 and that was based on the weight of the piano leg."

Mr Mover is legally required to pay 60-cents per pound when furniture is damaged. Grau says taking into account only the weight of the piano leg, and not the entire piano, is ridiculous. That's when she decided to contact Eight on Your Side.

We, too, tried repeatedly to reach Mr. Mover but our calls were not returned. We checked with the Better Business Bureau and Mr. Mover has a "D" rating on a scale of A to F. In fact, there is a BBB alert on Mr. Mover due to a pattern of complaints from customers, 52 in all, alleging inferior service and that the business damaged their furniture and belongings during the move.

In response to the BBB, Mr. Mover says customers, who didn't buy extra insurance, want full replacement cost when the contract only allows for .60 per pound.

Grau has filed a complaint against Mr. Mover with Consumer Protection.

There are ways to protect yourself when choosing a mover. Find out if the company is licensed and how long it has been in business. See what type of protection the company offers against loss and damage. $.60 per pound is the legal minimum. Does the mover have a good reputation for settling claims? That's where a BBB check comes in handy. And prior to the move, the company is required to give you a written estimate and contract signed by both parties.

 

  • 8 On Your SideMore>>

  • 15 year old sexually molested in Highlands Regional Medical Center ICU

    15 year old sexually molested in Highlands Regional Medical Center ICU

    Thursday, April 24 2014 5:36 PM EDT2014-04-24 21:36:53 GMT
    16 year old Jesse Maness admitted he had sex with his 15 year old girlfriend in her ICU bed16 year old Jesse Maness admitted he had sex with his 15 year old girlfriend in her ICU bed
    People go to hospitals to be healed, not sexually molested. But an 8 On Your Side investigation confirmed a 15 year old Highlands county girl, who was heavily medicated and sedated at Highlands Regional Medical Center, was sexually molested in her ICU bed.
    People go to hospitals to be healed, not sexually molested. But an 8 On Your Side investigation confirmed a 15 year old Highlands county girl, who was heavily medicated and sedated at Highlands Regional Medical Center, was sexually molested in her ICU bed.
  • Squatters moving out of New Port Richey soldier's home

    Squatters moving out of New Port Richey soldier's home

    Thursday, April 24 2014 6:50 AM EDT2014-04-24 10:50:51 GMT
    Squatters begin moving out of Spc. Michael Sharkey's home on Wednesday night.Squatters begin moving out of Spc. Michael Sharkey's home on Wednesday night.
    Our 8 On Your Side story about a New Port Richey soldier who says his home has been taken over by squatters is striking a nerve in the community and now, the squatters are moving out. 
    Our 8 On Your Side story about a New Port Richey soldier who says his home has been taken over by squatters is striking a nerve in the community and now, the squatters are moving out.  
  • Pricey processing issue at Tampa hair academy resolved

    Pricey processing issue at Tampa hair academy resolved

    Wednesday, April 23 2014 9:35 AM EDT2014-04-23 13:35:13 GMT
    Loretta Maloy says she always expected to pay for the courses she took those several weeks, but thought $10,000 in loans just wasn’t right.
    Loretta Maloy says she always expected to pay for the courses she took those several weeks, but thought $10,000 in loans just wasn’t right.
  • NewsMore>>

  • Gas supplies interrupted by Wyoming plant blast

    Gas supplies interrupted by Wyoming plant blast

    Thursday, April 24 2014 5:55 PM EDT2014-04-24 21:55:43 GMT
    Residents and emergency crews were waiting for a fire to burn itself out after an explosion at a natural gas processing plant in a small town in southwestern Wyoming.
    It remains to be seen just how much of a lasting natural gas-price spike people in the West will feel after a dramatic explosion and fire at a major gas processing plant in western Wyoming.
  • Ukraine moves against insurgents in the east

    Ukraine moves against insurgents in the east

    Thursday, April 24 2014 5:46 PM EDT2014-04-24 21:46:01 GMT
    Ukrainian Interior Minister Arsen Avakov says police have cleared the city hall in a southeastern city of pro-Russian protesters who had been occupying it for over a week.
    Russia announced new military exercises Thursday involving ground and air forces near its border with Ukraine, swiftly responding to a Ukrainian operation to drive pro-Russia insurgents out of occupied buildings in the...
  • Fired! Tampa Police detective target of grand jury probe

    Fired! Tampa Police detective target of grand jury probe

    Thursday, April 24 2014 5:45 PM EDT2014-04-24 21:45:52 GMT
    Tampa Police Officer Eric Houston was fired Thursday because he is the target of a federal grand jury investigation. File photoTampa Police Officer Eric Houston was fired Thursday because he is the target of a federal grand jury investigation. File photo
    Tampa Police Officer Eric Houston was fired Thursday because he is the target of a federal grand jury investigation.
    Tampa Police Officer Eric Houston was fired Thursday because he is the target of a federal grand jury investigation.
  • Most Popular StoriesMost Popular StoriesMore>>

  • Squatters moving out of New Port Richey soldier's home

    Squatters moving out of New Port Richey soldier's home

    Thursday, April 24 2014 6:50 AM EDT2014-04-24 10:50:51 GMT
    Squatters begin moving out of Spc. Michael Sharkey's home on Wednesday night.Squatters begin moving out of Spc. Michael Sharkey's home on Wednesday night.
    Our 8 On Your Side story about a New Port Richey soldier who says his home has been taken over by squatters is striking a nerve in the community and now, the squatters are moving out. 
    Our 8 On Your Side story about a New Port Richey soldier who says his home has been taken over by squatters is striking a nerve in the community and now, the squatters are moving out.  
  • Squatters left dogs at soldier's house in New Port Richey

    Squatters left dogs at soldier's house in New Port Richey

    Thursday, April 24 2014 10:49 AM EDT2014-04-24 14:49:54 GMT
    One of the dogs left at the soldier's houseOne of the dogs left at the soldier's house
    The house of Army Spc. Michael Sharkey sat almost empty early Thursday morning after two squatters said they moved out the day before.
    The house of Army Spc. Michael Sharkey sat almost empty early Thursday morning after two squatters said they moved out the day before.
  • Mom bites off dog's ear to save daughter during attack

    Mom bites off dog's ear to save daughter during attack

    Tuesday, April 22 2014 2:49 PM EDT2014-04-22 18:49:19 GMT
    Image from CNN/KHOU-TVImage from CNN/KHOU-TV
    In a backyard in Alvin, swings a very lucky girl. Her name is Mackenzi Plass, or Kenzi for short, and she survived a dog attack and has undergone several surgeries."She'll be two and a half in May," said her very proud mother Chelsi Camp. "She's doing great. You wouldn't know it if you couldn't see."Mackenzi has scars on her face after the ordeal just weeks ago that put her mother's animal instincts to the test."You do whatever you can," said Camp. "I don't have physical strength at my side."...
    In a backyard in Alvin, swings a very lucky girl. Her name is Mackenzi Plass, or Kenzi for short, and she survived a dog attack and has undergone several surgeries."She'll be two and a half in May," said her very proud mother Chelsi Camp. "She's doing great. You wouldn't know it if you couldn't see."Mackenzi has scars on her face after the ordeal just weeks ago that put her mother's animal instincts to the test."You do whatever you can," said Camp. "I don't have physical strength at my side."...
Powered by WorldNow

200 South Parker Street, Tampa, FL 33606

Telephone: 813.228.8888
Fax: 813.225.2770
Email: news@wfla.com

Can’t find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.