Pinellas movers busted mom's piano, daughter says - WFLA News Channel 8

Pinellas movers busted mom's piano, daughter says

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Hiring a moving company can be stressful. You want to make sure all of your belongings are handled with care. But sometimes things don't go smoothly.  Just ask Linda Grau of Gulfport, Florida.

She hired Mr. Mover out of Pinellas county to move her elderly mother's things out of a high rise condo in South Tampa and into an Assisted Living Facility in Pinellas County.

During the move on March 11th, Grau says Mr. Mover broke a leg off the family piano and put a big gouge in a marble top chest of drawers.  Grau says "it's ironic, the only two pieces that my mother really wanted to save, that were earmarked for two people in the family, one was the piano and one was the antique cabinet with the marble top."

Eight on Your Side met up with Grau at the storage unit that now houses the piano and the chest of drawers. She showed us the damage and even a picture she says she took of the mover posing with the broken piano leg.

At the time, Grau says she wasn't too worried because she figured Mr. Mover would stand behind the move and cover the damage. But after repeated phone calls and letters, Grau says she was aghast at how Mr. Mover wanted to settle the matter. "They offered to send me a check for $36 and that was based on the weight of the piano leg."

Mr Mover is legally required to pay 60-cents per pound when furniture is damaged. Grau says taking into account only the weight of the piano leg, and not the entire piano, is ridiculous. That's when she decided to contact Eight on Your Side.

We, too, tried repeatedly to reach Mr. Mover but our calls were not returned. We checked with the Better Business Bureau and Mr. Mover has a "D" rating on a scale of A to F. In fact, there is a BBB alert on Mr. Mover due to a pattern of complaints from customers, 52 in all, alleging inferior service and that the business damaged their furniture and belongings during the move.

In response to the BBB, Mr. Mover says customers, who didn't buy extra insurance, want full replacement cost when the contract only allows for .60 per pound.

Grau has filed a complaint against Mr. Mover with Consumer Protection.

There are ways to protect yourself when choosing a mover. Find out if the company is licensed and how long it has been in business. See what type of protection the company offers against loss and damage. $.60 per pound is the legal minimum. Does the mover have a good reputation for settling claims? That's where a BBB check comes in handy. And prior to the move, the company is required to give you a written estimate and contract signed by both parties.


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