Tampa water bills becoming more reader-friendly - WFLA News Channel 8

Tampa water bills becoming more reader-friendly

Posted: Updated:

The City of Tampa announced Tuesday that water, wastewater and solid waste utility customers will see a redesigned bill in April.   The consolidated utility bills will now provide customers with an easier-to-read format and more information about their services and costs.

"We appreciate our customers' interest in helping us identify and incorporate changes to improve our customer service," said Brad Baird, Tampa Water Department Director.   "Our overall goal is to provide both a quality product and quality service that will exceed customer expectations. We think customers will be pleased with the new bill design."

Some of the updated bill features include:

* Both current and previous monthly water meter readings
* The number of days in the billing period
* Water consumption by billing tier
* Unit rates for water and wastewater charges
* A combined subtotal of all potable (drinking) water charges
* An expanded 13 month water use history provided in gallons
* Clearer payment options
* A list of customer service and emergency phone numbers
* Explanations of the most common terms used on the bill

Customers who use Tampa's eGov Utility Billing Inquires and Payments service at tampagov.net/UtilityBill will also see these changes:

* Additional security has been added when customers elect to view their bill by service address.

* Starting with the April bills, customers will accumulate up to 14 months of bills for later viewing and download.

* The variety of download formats has increased to include those used by common financial software products.

According to officials, customers were surveyed to determine what information they would like to see on Tampa's utility bill and a multi-department team reviewed numerous other utility bills across the country. 

The changes incorporated as many of the suggestions that were technologically possible using the current billing system.  Additional changes to further increase the variety of information, options and services available to Tampa's customers are expected after a planned update to the billing system by 2016.

For more detailed explanation about the specific design changes will accompany customers' April utility bills.  Customers can also find a link to an example bill online under Quick Links at tampagov.net/COTU.

  • NewsMore>>

  • Crist announces immediate plans if he becomes Florida's governor

    Crist announces immediate plans if he becomes Florida's governor

    Tuesday, July 29 2014 12:51 PM EDT2014-07-29 16:51:05 GMT
    Charlie Crist announced a plan Tuesday for his first day in office if he is elected to his old job as Florida governor.Crist calls the day the "First Day of Fairness" and set out five executive orders he plans to sign.
    Charlie Crist announced a plan Tuesday for his first day in office if he is elected to his old job as Florida governor.Crist calls the day the "First Day of Fairness" and set out five executive orders he plans to sign.
  • Two suspects arrested in death of Sarasota teen

    Two suspects arrested in death of Sarasota teen

    Tuesday, July 29 2014 12:14 PM EDT2014-07-29 16:14:45 GMT
    Two teenagers have been arrested in the shooting death of 17-year-old Teria’le Rawls.19-year-old Frank Brice and 19-year-old Jasper Dudley have both been charged with principal to 2nd degree murder.
    Two teenagers have been arrested in the shooting death of 17-year-old Teria’le Rawls.19-year-old Frank Brice and 19-year-old Jasper Dudley have both been charged with principal to 2nd degree murder.
  • Second suspect in Manatee shooting turns himself in

    Second suspect in Manatee shooting turns himself in

    Tuesday, July 29 2014 11:53 AM EDT2014-07-29 15:53:39 GMT
    After the manhunt 19-year-old Frank Brice accused of being involved in shooting Sarasota teenager Teria'le Rawls, turned himself in Tuesday morning, according to Manatee County Sheriff's Office.
    After the manhunt 19-year-old Frank Brice accused of being involved in shooting Sarasota teenager Teria'le Rawls, turned himself in Tuesday morning, according to Manatee County Sheriff's Office.
Powered by WorldNow

200 South Parker Street, Tampa, FL 33606

Telephone: 813.228.8888
Fax: 813.225.2770
Email: news@wfla.com

Can’t find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.