Tampa water bills becoming more reader-friendly - WFLA News Channel 8

Tampa water bills becoming more reader-friendly

Posted: Updated:

The City of Tampa announced Tuesday that water, wastewater and solid waste utility customers will see a redesigned bill in April.   The consolidated utility bills will now provide customers with an easier-to-read format and more information about their services and costs.

"We appreciate our customers' interest in helping us identify and incorporate changes to improve our customer service," said Brad Baird, Tampa Water Department Director.   "Our overall goal is to provide both a quality product and quality service that will exceed customer expectations. We think customers will be pleased with the new bill design."

Some of the updated bill features include:

* Both current and previous monthly water meter readings
* The number of days in the billing period
* Water consumption by billing tier
* Unit rates for water and wastewater charges
* A combined subtotal of all potable (drinking) water charges
* An expanded 13 month water use history provided in gallons
* Clearer payment options
* A list of customer service and emergency phone numbers
* Explanations of the most common terms used on the bill

Customers who use Tampa's eGov Utility Billing Inquires and Payments service at tampagov.net/UtilityBill will also see these changes:

* Additional security has been added when customers elect to view their bill by service address.

* Starting with the April bills, customers will accumulate up to 14 months of bills for later viewing and download.

* The variety of download formats has increased to include those used by common financial software products.

According to officials, customers were surveyed to determine what information they would like to see on Tampa's utility bill and a multi-department team reviewed numerous other utility bills across the country. 

The changes incorporated as many of the suggestions that were technologically possible using the current billing system.  Additional changes to further increase the variety of information, options and services available to Tampa's customers are expected after a planned update to the billing system by 2016.

For more detailed explanation about the specific design changes will accompany customers' April utility bills.  Customers can also find a link to an example bill online under Quick Links at tampagov.net/COTU.

  • 8 On Your SideMore>>

  • Mold takes over St. Pete condo, creeps into neighbors' homes

    Mold takes over St. Pete condo, creeps into neighbors' homes

    Friday, August 29 2014 5:48 PM EDT2014-08-29 21:48:06 GMT
    Josephine Ramos is literally sick about the toxic black mold growing in the St. Petersburg condominium beside hers. She's been feeling ill for months with headaches and breathing problems. Recently, she had peak inside the condo next doors and couldn't believe her eyes.
    Josephine Ramos is literally sick about the toxic black mold growing in the St. Petersburg condominium beside hers. She's been feeling ill for months with headaches and breathing problems. Recently, she had peak inside the condo next doors and couldn't believe her eyes.
  • Lakeland neighborhood has continuing water problems, asks 8OYS for help

    Lakeland neighborhood has continuing water problems, asks 8OYS for help

    Friday, August 29 2014 5:03 PM EDT2014-08-29 21:03:34 GMT
    Some Lakeland residents are tired of wondering whether they'll have water at home. Over the past month, they tell 8 On Your Side that they've lost water with no warning at least five times. And what's worse, the water stays off for up to eight hours at a time
    Some Lakeland residents are tired of wondering whether they'll have water at home. Over the past month, they tell 8 On Your Side that they've lost water with no warning at least five times. And what's worse, the water stays off for up to eight hours at a time
  • Abercrombie dropping logo to boost brand

    Abercrombie dropping logo to boost brand

    Friday, August 29 2014 7:15 AM EDT2014-08-29 11:15:46 GMT
    The Abercrombie & Fitch logo has lost the power it once wielded, so the struggling teen retailer plans to strip off the once-prized logo from its clothing. Shares tumbled Thursday after it reported weak sales as more teens shop elsewhere. 
    The Abercrombie & Fitch logo has lost the power it once wielded, so the struggling teen retailer plans to strip off the once-prized logo from its clothing. Shares tumbled Thursday after it reported weak sales as more teens shop elsewhere. 
  • NewsMore>>

  • Pedestrian hit on U.S. 19 in Pasco County

    Pedestrian hit on U.S. 19 in Pasco County

    Sunday, August 31 2014 11:53 PM EDT2014-09-01 03:53:50 GMT
    A pedestrian was hit while walking west on US Highway 19 south of Fivay Road Saturday night. A 2008 Chevy Cobalt driven by Mikola D. Batov of Hudson was traveling north on U.S. 19 in the center lane, approaching Fivay Road shortly before 10 p.m....
    A pedestrian was hit while walking west on US Highway 19 south of Fivay Road Saturday night. A 2008 Chevy Cobalt driven by Mikola D. Batov of Hudson was traveling north on U.S. 19 in the center lane, approaching Fivay Road shortly before 10 p.m....
  • Coast Guard rescues 3 from sinking vessel

    Coast Guard rescues 3 from sinking vessel

    Sunday, August 31 2014 11:33 PM EDT2014-09-01 03:33:04 GMT
    Three adults were rescued by a U.S. Coast Guard crew after their 37-foot boat began taking on water eight miles west of Bean Point on Anna Maria Island Sunday.About 3:50 p.m Sunday, officials at the Coast Guard Sector St. Petersburg were notified via a marine band radio about a boat taking on water from a six-inch hole in the hull....
    ?Three adults were rescued by a U.S. Coast Guard crew after their 37-foot boat began taking on water eight miles west of Bean Point on Anna Maria Island Sunday.About 3:50 p.m Sunday, officials at the Coast Guard Sector St. Petersburg were notified via a marine band radio about a boat taking on water from a six-inch hole in the hull....
  • Pilot dies in plane crash near downtown St. Pete

    Pilot dies in plane crash near downtown St. Pete

    Sunday, August 31 2014 9:31 PM EDT2014-09-01 01:31:45 GMT
    Rescue boaters are on the scene of a downed banner plane near Albert Whitted Airport.Rescue boaters are on the scene of a downed banner plane near Albert Whitted Airport.
    The pilot of a banner plane that crashed into the water near Albert Whitted Airport has died, St. Petersburg police officials said. Divers and emergency personnel from the St. Petersburg police, U.S. Coast Guard and Florida Fish and Wildlife Conservation Commission were on the scene of the crash that occurred in the water about 3 p.m. Sunday.. ...
    The pilot of a banner plane that crashed into the water near Albert Whitted Airport has died, St. Petersburg police officials said. Divers and emergency personnel from the St. Petersburg police, U.S. Coast Guard and Florida Fish and Wildlife Conservation Commission were on the scene of the crash that occurred in the water about 3 p.m. Sunday.. ...

  • Most Popular StoriesMost Popular StoriesMore>>

  • 'Party mansion' in North Raleigh sells for $1 million

    'Party mansion' in North Raleigh sells for $1 million

    Tuesday, August 26 2014 12:42 PM EDT2014-08-26 16:42:52 GMT
    File photoFile photo
    A North Raleigh house commonly referred to as “the party mansion” sold last month for $1 million.
    A North Raleigh house commonly referred to as “the party mansion” sold last month for $1 million.
  • Home improvements that really pay off

    Home improvements that really pay off

    Saturday, July 19 2014 6:30 AM EDT2014-07-19 10:30:09 GMT
    Despite what you see on TV and what the conventional wisdom says, most of the home improvement projects with the greatest return on investment are unglamorous.
    Despite what you see on TV and what the conventional wisdom says, most of the home improvement projects with the greatest return on investment are unglamorous.
  • Restaurant Ratings Most Violations: August 18 - 23

    Restaurant Ratings Most Violations: August 18 - 23

    Friday, August 29 2014 5:58 PM EDT2014-08-29 21:58:28 GMT
    Ever wonder what goes on in the kitchen of your favorite restaurants?
    Ever wonder what goes on in the kitchen of your favorite restaurants?
Powered by WorldNow

200 South Parker Street, Tampa, FL 33606

Telephone: 813.228.8888
Fax: 813.225.2770
Email: news@wfla.com

Can’t find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.