Credit card problems cost south Tampa restaurant - WFLA News Channel 8

Credit card problems cost south Tampa restaurant

Posted: Updated:

Luigi's Italian Restaurant on Gandy Blvd. in Tampa is popular with locals and has a loyal following. But that loyalty was tested recently, when more than 800 customers were charged for their meal twice.

Manager Charlie Dunn said the problem started back in December when he noticed the restaurant hadn't received two days worth of credit card payments. The amount totally $2000, so he called their credit card processor, Chase Paymentech.

"That night we asked for the money to be transferred to us, and somehow they recharged sales all the way back to February 2012," said Dunn.

Luigi's ended up with an extra $23,000 in its bank account. Money Dunn was eager to return to customers.

"Some customers understand there's computer problems and are very nice about it," Dunn said,"And obviously, other customers who have monetary issues were extremely upset and wanted their money back right away."

Dunn expected Chase to correct the problem immediately. Instead, he said he never heard back from his local representative. Then he was notified Chase charged the restaurant $3,000 to process the payments back to customers, and only some of the transactions were corrected.

"My number one priority is making sure all of my customers are taken care of," said Dunn.

After months of frustration, Dunn reached out to Newschannel 8's consumer unit, 8 On Your Side. After a few phone calls, Chase media relations representative Edward Kozmor agreed to look into the problem. Four days later, Dunn got a call from Chase, letting him know the customers would be refunded, and so would the $3000 processing fee.

"It had an immediate impact. They called me probably two hours after you got in touch with them," Dunn said. "Hopefully it also helps us get back in the good graces of our customers."

Dunn said he plans on switching to a different credit card company once this problem is completely taken care of.

  • 8 On Your SideMore>>

  • 15 year old sexually molested in Highlands Regional Medical Center ICU

    15 year old sexually molested in Highlands Regional Medical Center ICU

    Thursday, April 24 2014 7:19 PM EDT2014-04-24 23:19:41 GMT
    People go to hospitals to be healed, not sexually molested. But an 8 On Your Side investigation confirmed a 15 year old Highlands county girl, who was heavily medicated and sedated at Highlands Regional Medical Center, was sexually molested in her ICU bed.
    People go to hospitals to be healed, not sexually molested. But an 8 On Your Side investigation confirmed a 15 year old Highlands county girl, who was heavily medicated and sedated at Highlands Regional Medical Center, was sexually molested in her ICU bed.
  • Squatters moving out of New Port Richey soldier's home

    Squatters moving out of New Port Richey soldier's home

    Thursday, April 24 2014 6:50 AM EDT2014-04-24 10:50:51 GMT
    Squatters begin moving out of Spc. Michael Sharkey's home on Wednesday night.Squatters begin moving out of Spc. Michael Sharkey's home on Wednesday night.
    Our 8 On Your Side story about a New Port Richey soldier who says his home has been taken over by squatters is striking a nerve in the community and now, the squatters are moving out. 
    Our 8 On Your Side story about a New Port Richey soldier who says his home has been taken over by squatters is striking a nerve in the community and now, the squatters are moving out.  
  • Pricey processing issue at Tampa hair academy resolved

    Pricey processing issue at Tampa hair academy resolved

    Wednesday, April 23 2014 9:35 AM EDT2014-04-23 13:35:13 GMT
    Loretta Maloy says she always expected to pay for the courses she took those several weeks, but thought $10,000 in loans just wasn’t right.
    Loretta Maloy says she always expected to pay for the courses she took those several weeks, but thought $10,000 in loans just wasn’t right.
  • Most Popular StoriesMost Popular StoriesMore>>

  • Squatters moving out of New Port Richey soldier's home

    Squatters moving out of New Port Richey soldier's home

    Thursday, April 24 2014 6:50 AM EDT2014-04-24 10:50:51 GMT
    Squatters begin moving out of Spc. Michael Sharkey's home on Wednesday night.Squatters begin moving out of Spc. Michael Sharkey's home on Wednesday night.
    Our 8 On Your Side story about a New Port Richey soldier who says his home has been taken over by squatters is striking a nerve in the community and now, the squatters are moving out. 
    Our 8 On Your Side story about a New Port Richey soldier who says his home has been taken over by squatters is striking a nerve in the community and now, the squatters are moving out.  
  • Squatters left dogs at soldier's house in New Port Richey

    Squatters left dogs at soldier's house in New Port Richey

    Thursday, April 24 2014 7:04 PM EDT2014-04-24 23:04:53 GMT
    One of the dogs left at the soldier's houseOne of the dogs left at the soldier's house
    The house of Army Spc. Michael Sharkey sat almost empty early Thursday morning after two squatters said they moved out the day before.
    The house of Army Spc. Michael Sharkey sat almost empty early Thursday morning after two squatters said they moved out the day before.
  • Mom bites off dog's ear to save daughter during attack

    Mom bites off dog's ear to save daughter during attack

    Tuesday, April 22 2014 2:49 PM EDT2014-04-22 18:49:19 GMT
    Image from CNN/KHOU-TVImage from CNN/KHOU-TV
    In a backyard in Alvin, swings a very lucky girl. Her name is Mackenzi Plass, or Kenzi for short, and she survived a dog attack and has undergone several surgeries."She'll be two and a half in May," said her very proud mother Chelsi Camp. "She's doing great. You wouldn't know it if you couldn't see."Mackenzi has scars on her face after the ordeal just weeks ago that put her mother's animal instincts to the test."You do whatever you can," said Camp. "I don't have physical strength at my side."...
    In a backyard in Alvin, swings a very lucky girl. Her name is Mackenzi Plass, or Kenzi for short, and she survived a dog attack and has undergone several surgeries."She'll be two and a half in May," said her very proud mother Chelsi Camp. "She's doing great. You wouldn't know it if you couldn't see."Mackenzi has scars on her face after the ordeal just weeks ago that put her mother's animal instincts to the test."You do whatever you can," said Camp. "I don't have physical strength at my side."...
Powered by WorldNow

200 South Parker Street, Tampa, FL 33606

Telephone: 813.228.8888
Fax: 813.225.2770
Email: news@wfla.com

Can’t find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.