Credit card problems cost south Tampa restaurant - WFLA News Channel 8

Credit card problems cost south Tampa restaurant

Posted: Updated:

Luigi's Italian Restaurant on Gandy Blvd. in Tampa is popular with locals and has a loyal following. But that loyalty was tested recently, when more than 800 customers were charged for their meal twice.

Manager Charlie Dunn said the problem started back in December when he noticed the restaurant hadn't received two days worth of credit card payments. The amount totally $2000, so he called their credit card processor, Chase Paymentech.

"That night we asked for the money to be transferred to us, and somehow they recharged sales all the way back to February 2012," said Dunn.

Luigi's ended up with an extra $23,000 in its bank account. Money Dunn was eager to return to customers.

"Some customers understand there's computer problems and are very nice about it," Dunn said,"And obviously, other customers who have monetary issues were extremely upset and wanted their money back right away."

Dunn expected Chase to correct the problem immediately. Instead, he said he never heard back from his local representative. Then he was notified Chase charged the restaurant $3,000 to process the payments back to customers, and only some of the transactions were corrected.

"My number one priority is making sure all of my customers are taken care of," said Dunn.

After months of frustration, Dunn reached out to Newschannel 8's consumer unit, 8 On Your Side. After a few phone calls, Chase media relations representative Edward Kozmor agreed to look into the problem. Four days later, Dunn got a call from Chase, letting him know the customers would be refunded, and so would the $3000 processing fee.

"It had an immediate impact. They called me probably two hours after you got in touch with them," Dunn said. "Hopefully it also helps us get back in the good graces of our customers."

Dunn said he plans on switching to a different credit card company once this problem is completely taken care of.

  • 8 On Your SideMore>>

  • Mold takes over St. Pete condo, creeps into neighbors' homes

    Mold takes over St. Pete condo, creeps into neighbors' homes

    Friday, August 29 2014 5:48 PM EDT2014-08-29 21:48:06 GMT
    Josephine Ramos is literally sick about the toxic black mold growing in the St. Petersburg condominium beside hers. She's been feeling ill for months with headaches and breathing problems. Recently, she had peak inside the condo next doors and couldn't believe her eyes.
    Josephine Ramos is literally sick about the toxic black mold growing in the St. Petersburg condominium beside hers. She's been feeling ill for months with headaches and breathing problems. Recently, she had peak inside the condo next doors and couldn't believe her eyes.
  • Lakeland neighborhood has continuing water problems, asks 8OYS for help

    Lakeland neighborhood has continuing water problems, asks 8OYS for help

    Friday, August 29 2014 5:03 PM EDT2014-08-29 21:03:34 GMT
    Some Lakeland residents are tired of wondering whether they'll have water at home. Over the past month, they tell 8 On Your Side that they've lost water with no warning at least five times. And what's worse, the water stays off for up to eight hours at a time
    Some Lakeland residents are tired of wondering whether they'll have water at home. Over the past month, they tell 8 On Your Side that they've lost water with no warning at least five times. And what's worse, the water stays off for up to eight hours at a time
  • Abercrombie dropping logo to boost brand

    Abercrombie dropping logo to boost brand

    Friday, August 29 2014 7:15 AM EDT2014-08-29 11:15:46 GMT
    The Abercrombie & Fitch logo has lost the power it once wielded, so the struggling teen retailer plans to strip off the once-prized logo from its clothing. Shares tumbled Thursday after it reported weak sales as more teens shop elsewhere. 
    The Abercrombie & Fitch logo has lost the power it once wielded, so the struggling teen retailer plans to strip off the once-prized logo from its clothing. Shares tumbled Thursday after it reported weak sales as more teens shop elsewhere. 
  • NewsMore>>

  • Thief steals lawn equipment from struggling Spring Hiill family

    Thief steals lawn equipment from struggling Spring Hiill family

    Friday, August 29 2014 5:57 PM EDT2014-08-29 21:57:09 GMT
    Michael Depace says he was asleep when more than $3,500 worth of lawn equipment was stolen.Michael Depace says he was asleep when more than $3,500 worth of lawn equipment was stolen.
    A thief stole a trailer full of lawn equipment from a home in Spring Hill overnight on Wednesday.Michael Depace says he was asleep when more than $3,500 worth of lawn equipment was stolen.“I wanted to die. I really did,” he said.He used the lawn equipment to cut grass for free for people suffering from cancer and other serious health conditions.
    A thief stole a trailer full of lawn equipment from a home in Spring Hill overnight on Wednesday.Michael Depace says he was asleep when more than $3,500 worth of lawn equipment was stolen.“I wanted to die. I really did,” he said.He used the lawn equipment to cut grass for free for people suffering from cancer and other serious health conditions.
  • Mold takes over St. Pete condo, creeps into neighbors' homes

    Mold takes over St. Pete condo, creeps into neighbors' homes

    Friday, August 29 2014 5:48 PM EDT2014-08-29 21:48:06 GMT
    Josephine Ramos is literally sick about the toxic black mold growing in the St. Petersburg condominium beside hers. She's been feeling ill for months with headaches and breathing problems. Recently, she had peak inside the condo next doors and couldn't believe her eyes.
    Josephine Ramos is literally sick about the toxic black mold growing in the St. Petersburg condominium beside hers. She's been feeling ill for months with headaches and breathing problems. Recently, she had peak inside the condo next doors and couldn't believe her eyes.
  • Ride sharing service Uber says Tampa Taxi companies don't want their competition

    Ride sharing service Uber says Tampa Taxi companies don't want their competition

    Friday, August 29 2014 5:41 PM EDT2014-08-29 21:41:28 GMT
    Daryl Rodgers is a driver for Uber and Lyft.Daryl Rodgers is a driver for Uber and Lyft.
    The ride sharing service Uber says traditional Taxi companies are trying to restrict competition in Tampa.Recently the Public Transportation Commission started giving tickets to drivers who are lot licensed to drive through the PTC." It's an abuse of power.
    The ride sharing service Uber says traditional Taxi companies are trying to restrict competition in Tampa.Recently the Public Transportation Commission started giving tickets to drivers who are lot licensed to drive through the PTC." It's an abuse of power.
Powered by WorldNow

200 South Parker Street, Tampa, FL 33606

Telephone: 813.228.8888
Fax: 813.225.2770
Email: news@wfla.com

Can’t find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.