Ashley Smith just wants to pay her mortgage and move on her with her life.
What she doesn't want to pay, are thousands of dollars in fees she feels Bank of America just made up.
"I have a check sitting in a trust account and I'm ready to hand it over. Let's just get these fees wiped away or explain them or something," Smith said. "Let's move on."
Early last year, Smith says her work hours were cut and she missed two mortgage payments.
She then sent in a few months of partial payments before resuming full payments.
The checks were cashed, but months later, her money was returned.
Bank of America refused to reinstate the loan unless smith forked over about three thousand dollars in fees for foreclosure.
Smith balked because public records show the bank never filed for foreclosure.
She turned to 8-On-Your-Side in early December and the bank said the fees were a big misunderstanding.
As long as she paid her past due payments, the foreclosure fees would be waived.
But that hasn't happened.
"In the beginning it looked like they were willing to do something and help out the situation and now it's back to even before I called channel 8," Smith said.
This week, the bank sent Smith a reinstatement letter, but the fees are still there.
The amount waived: zero.
Bank of America spokeswoman Jumana Bauwens said the letter Smith received was also a mistake.
She promised a new, corrected letter would be sent out soon. She agreed to lower Smith's fees to $250.
200 South Parker Street, Tampa, FL 33606
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